Industry Update
Press Release15 June 2020

Phuket Hotels Association Partners With Hotel Resilient To Launch COVID-READY Certification In Phuket

New internationally recognised certification – a first in Thailand – to provide assessment, guidance and support to Phuket hotels as they prepare to reopen after COVID-19

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Phuket Hotels Association

The Phuket Hotels Association has joined forces with Hotel Resilient to launch the COVID-READY Certification scheme, a new initiative to provide guidance, resources and tools to support the safe reopening of hotels and to help restore confidence in the island's hotel industry following Covid-19.

Hotel Resilient is the world's only scientific benchmarking and certification body for disaster risk management and climate change adaptation in the hospitality industry. It provides hotels and resorts with risk analytics, digital platforms and pragmatic tools for disaster and climate resilient planning, design and operations.

Even before the Covid-19 pandemic, Hotel Resilient highlighted disease outbreak as one of multiple hazards potentially impacting hotels. In the wake of the pandemic, Dr. Trevor Girard, Director of Standards and Accreditation at Hotel Resilient and his team of risk specialists have evaluated the scientific evidence, international guidelines and industry best practices to set new standards that cover all aspects of a hotel's COVID-19 prevention and response strategy.

Travelers Demand Safety Above All

The COVID-19 pandemic has spread to almost every country in the world, and its impact on the tourism industry has been tremendous. Due to travel bans and nation-wide shutdowns, hotel bookings have decreased drastically and many hotels have temporarily closed. Even when restrictions ease and travel bans are lifted, it will be some time before it is business as usual.

For months if not years, travellers will be extra cautious with their travel plans, most likely preferring destinations with little to no Covid-19 cases. In terms of accommodation, hotels that can provide an extra level of protection against the virus will be in high demand.

"The new COVID-READY Certification scheme will provide assessment, guidance and support to our Phuket hotels as they prepare to reopen," commented Anthony Lark, President of the Phuket Hotels Association. "Member hotels can obtain this internationally recognised certification, which will showcase Phuket as a safe destination and provide reassurance that hotels are working together to ensure the protection of their guests, staff and the community. Health and safety has never been more important than now, as we prepare to reopen our doors," Mr. Lark added.

Teaming up with Hotel Resilient marks the next major step in the association's efforts to work together in restoring confidence in Phuket, and helping hotels prepare to resume operations with enhanced hygiene practices. Dr. Bijan Khazai and the Hotel Resilient team will work alongside the Phuket Hotels Association, member hotels, and local authorities to develop supporting tools and support hotels obtain international certification.

The Hotel Resilient COVID-READY Certification scheme is aligned with the internationally recognized Hotel Resilient global standards on disaster risk management. It goes beyond hygiene and safety, addressing systemic and procedural changes to minimise risk and address various crisis management aspects, such as response planning, business continuity, and crisis communication with regard to COVID-19.

These new standards are supported by a user-friendly audit and task management software that allows hotels to prioritise areas where action is needed to improve their level of Covid-19 preparedness. In addition, interactive and engaging e-Learning courses are available on the platform, helping to bring hotel staff up-to-speed on the current COVID-19 pandemic threat and describing their roles in the COVID-READY standards, such as preventing transmission or responding to an infection.

"The COVID-READY Certification scheme will make Phuket one of the first tourism destinations in the world to take a proactive approach to safety and hygiene preparedness, based on world-class standards. Once all 70+ Phuket Hotels Association's member properties are audited and certified, it will provide a safer environment for visitors, hotel staff and the Phuket community," commented Dr. Bijan Khazai, CEO of Hotel Resilient.
For more information about Phuket Hotels Association, please visit https://www.phukethotelsassociation.com. To learn more about Hotel Resilient, please head to https://hotelresilient.org.

Phuket Hotels Association members are as follows:

Absolute Twin Sands Resort, Amanpuri, Amari Phuket, Amatara Resort & Wellness, Anantara Layan Phuket Resort, Anantara Maikhao Phuket Villas, Anantara Vacation Club Maikhao Phuket, Andara Resort & Villas, Angsana Laguna Phuket, Angsana Villas Resort Phuket, Banyan Tree Phuket, Burasari Resort Phuket, Cape Sienna Hotels & Villas, Centara Grand Beach Resort, Club Med Phuket, COMO Point Yamu, Dewa Nai Yang, Dream Phuket Hotel & Spa, Dusit Thani Laguna Phuket, Grand Mercure Phuket Patong, Hilton Phuket Arcadia Resort & Spa, Holiday Inn Maikhao, Holiday Inn Resort Phuket Patong, Hyatt Regency Phuket Resort, Impiana Resort Patong, InterContinental Phuket Resort, JW Marriott Phuket Resort & Spa, Kata Rocks, Keemala, Le Meridien Phuket Beach Resort, Maikhao Dream Villa Resort & Spa, Manathai Surin Phuket, Millennium Resort Patong Phuket, Movenpick Resort Bangtao Beach Phuket, Novotel Phuket Kamala Beach, Novotel Phuket Phokeethra, Novotel Phuket Surin Beach Resort, Outrigger Laguna Phuket Beach Resort, Paresa Resort, Phuket Marriott Resort & Spa Merlin Beach, Phuket Marriott Resort & Spa Nai Yang Beach, Pullman Phuket Arcadia Naithon Beach, Pullman Phuket Panwa Beach Resort, Ramada Plaza Chaofa, Renaissance Phuket Resort & Spa, Rosewood Phuket, SALA Phuket Resort & Spa, Serenity Resort and Residences, Splash Beach Resort, Swissotel Resort Phuket Patong Beach, Thanyapura Sports Hotel, The Bell Pool Villa Resort, The Boathouse Phuket, The Clover Hotel Patong, The Nai Harn Phuket, The Naka Island, a Luxury Collection Resort & Spa, The Nature Phuket, The Pavilions Phuket, The Slate, The Surin, The Village Coconut Island, The Westin Siray Bay Resort & Spa Phuket, Trisara, Twinpalms MontAzure, Twinpalms Phuket, U Zenmaya Phuket, Wyndham Grand Phuket Kalim Bay, Wyndham Sea Pearl Resort Phuket

Contact
Anthony Lark
President, Phuket Hotels Association
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