Enforcement Of Hotel Industry’s New Face Mask Rule Is ‘On A Case By Case Basis’
During a 1,800-mile road trip last month from Colorado to New York, Kelly Arthur and her daughter deliberately chose brand-name hotels that touted their COVID-19 safety protocols, from ramped-up cleanliness standards to policies on face masks and social distancing. Along the way, they were repeatedly disappointed by what Arthur says was a frustrating lack of follow-through.
At The Jacquard, a luxury Denver property in Marriott's Autograph Collection, Arthur says she discreetly told an employee that it made her uncomfortable to see multiple other guests not wearing masks in the lobby. "I just wanted him to reiterate the hotel's own policy to them. He said that I should just stay six or ten feet away," she says.