Go Moment is now part of Revinate, Inc.

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LOS ANGELES - Go Moment™, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced the release of an official integration between their award-winning smartconcierge, Ivy®, and Choice Hotels' web-based property management system, choiceADVANTAGE, powered by the SkyTouch /CONNECT integration platform.

As the world's first smartconcierge, Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via text messaging and other communication channels, Ivy answers common guest inquiries like "What's the Wi-Fi password?" in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience anywhere, any time. Ivy's intuitive technology allows guests to feel as if they are communicating in real-time with a hotel staff member, while also allowing the hotel staff to collect useful data on buying motives and learn of any potential problem areas within the hotel. Ivy also makes it simple for hotels to quickly adopt contactless hospitality and promote social distancing practices without sacrificing service.

choiceADVANTAGE allows Choice properties to easily manage their hotel operations from booking to after the guest stay. With an official integration, Ivy seamlessly synchronizes with choiceADVANTAGE, making it effortless for staff to update both systems simultaneously.

Over the last four years, a number of Choice properties have already implemented Ivy, ranging across the company's portfolio of high-quality brands in the upscale, midscale, extended stay and economy segments. "Ivy has made it easier to resolve guests' problems immediately rather than at check-out," noted Mayur Patel, general manager of The Black Swan, Lee - Lenox, Ascend Hotel Collection. "We've also seen positive results among happy guests who have shared their experiences on TripAdvisor!"

Ivy also creates a number of advantages for Choice properties, such as the potential to boost likelihood-to-recommend (LTR) scores. This metric is a strong indicator of the quality of the guest experience and the property's overall wellbeing. By providing instant, personalized service and enhancing the staff's ability to address guest concerns, Ivy consistently helps to improve LTR scores.

To learn more about Ivy and schedule a demo, visit GoMoment.com.

About Go Moment Go Moment is the world's largest provider of AI-enhanced guest communication platforms for the hospitality industry. Built specifically to meet the needs of the hospitality industry, Go Moment's products offer hotels the ability to instantly and automatically communicate with guests before, during and after their stay, as well as a robust suite of analytics offering insights on hotel operations and revenue-generating opportunities. As of 2020, Go Moment's industry-leading smartconcierge Ivy is available to over 40 million guests and is often recognized in TripAdvisor reviews for providing exceptional service. For more information about Go Moment, please www.gomoment.com.

About Choice Hotels International Choice Hotels International, Inc. is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 590,000 rooms, in over 40 countries and territories as of March 31, 2020, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited-service to full-service hotels in the upscale, midscale, extended stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences. For more information, visit www.choicehotels.com.

About SkyTouch Technology SkyTouch Technology, an independently operated division of Choice Hotels International, is the provider of the most widely-used cloud-based property management system. Built in the cloud by hotel professionals for hotel companies, SkyTouch Hotel OS is designed to help hotel executives meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today's hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property. For more information about SkyTouch Technology, visit http://www.skytouchtechnology.com.

Go Moment
Marketing Department