Industry Update
Press Release12 October 2020

Oakwood Partners with International SOS

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Oakwood has appointed International SOS to undertake the accreditation of its Clean360 programme which it launched in June.

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International SOS' global medical advisors will assist Oakwood in ongoing risk analysis and enhancements to ensure robustness of the programme and maintain consistency across more than 80 properties in Asia Pacific, the United States and United Kingdom.

"Although public health requirements differ in every country, Oakwood is implementing a globally consistent safety program that meets the highest standards of health and hygiene so that our stakeholders can enjoy peace of mind at every Oakwood destination" said Dean Schreiber, interim chief executive officer of Oakwood. "The hallmark of our hospitality excellence transcends memorable experiences. Oakwood strives to create a safe sanctuary for our guests to feel at home. The partnership with International SOS demonstrates our relentless commitment to mitigating risks with vital precautionary measures in a safe and sustainable manner."

Taking a holistic approach to the accreditation process, International SOS' medical consultancy reviewed and enhanced Oakwood's current hygiene standards framework, and developed audit tools and guidelines to monitor compliance and implementation.

Every Oakwood property is required to send operational teams for audit training, including staff from the Housekeeping, Engineering, Front Office as well as F&B divisions. The company will pilot its new programme at Oakwood Premier AMTD Singapore.

"We are delighted to work with Oakwood to enhance their operational hygiene procedures, as the hospitality sector prepares for the resumption of travel. Continuous improvements will be introduced to ensure that the programme evolves in response to best practices in managing public health concerns, and that the team is equipped to adjust to these new protocols," said Dr. Low Kiang Wei, medical director of International SOS.

Earlier this summer, Oakwood became one of the first serviced apartment brands to mandate the use of face masks in all public areas and added that requirement to the global Clean360 programme.

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