Industry Update
Supplier News15 January 2021

Duetto Pulse Report: Consumer Confidence In Travel Remains Low

By Claire Middleton, Contributing Editor

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Duetto Research

The latest edition of the Pulse Report, which tracks activity in the month of December, shows that the majority of markets are continuing to feel serious effects of continued uncertainty amongst bookers due to rapid rises in COVID cases across the globe. North America's pace remains consistently low and Europe is still subject to several lockdowns in various countries, preventing travel and damaging confidence, which is reflected in the latest data.

The Americas

New bookings for travel across North America remains low. This is due in part to increased risk of COVID exposure and continued state by state travel restrictions. However, when we look at pick up for future stay months, we can see that December 2020 delivered positive momentum in new bookings for stays in January, February and March 2021, while web traffic also showed some increases. Pick up for stays in these months that were booked in December 2020 compared to what had been booked in November 2020 was up by 193%, 91%, and 103% respectively. While of course this positive momentum is welcome news, we do need to keep in mind the fact that the absolute numbers are very low in comparison to prior years.

For Latin America, new bookings made in December 2020 for stays over the next twelve months (vs the same period in November) are up by only the slightest margin. January saw a fairly healthy percentage growth of 88%, but considering the size of the absolute numbers, the month over month change was not exactly what we would have liked to see. February through August grew by an average of only 15.7% while September actually moved in the wrong direction, with a slowdown in net new booking activity of -3% as compared to what had been booked in the month of November 2020. Web traffic has also been disappointing for this region as it's clear that people are still uneasy about the prospect of travel.

Hannah Weller Barrise, Director of Hospitality Solutions for the Americas, commented: "While we are excited for the year ahead and have an increased sense of optimism about what's to come as vaccines continue to roll out, reviewing the latest round of data reminded us that we're going to have to be patient. In this month's Pulse Report, in North America specifically, we did see a handful of promising figures in terms of month over month percentage growth but when taking into account the absolute numbers, it's clear that there's a long way to go. We continue to look at web traffic as an indicator of consumer demand, and in the coming weeks we'll watch this very closely as we have a better understanding of the vaccination timeline and we'll look to see how this impacts the confidence for summer and fall stays."

Europe

In Europe, web traffic is down, showing that interest in travel has reduced over the last few weeks of 2020. However, that was to be expected due to the various lockdowns in place and the Christmas holidays.

Looking at pick up for the next two months, it seems that despite the challenges, December ended with a positive net pick up for January and February compared to November 2020 of 68% and 24% respectively. It's important to keep in mind however that the numbers are very low in comparison to previous years, but the positive last minute pick up - mostly driven by essential and domestic travel - remains there, which is something to hold on to.

Juan Ruano, Duetto's Director of Hospitality Solutions for the EMEA region, commented: "As we look at the data for the start of the new year, we are seeing more of the same uncertainty that filled most of 2020. However, there are several COVID vaccines approved in Europe and rollout plans are being implemented across the continent as we speak. This means there will come a point when a critical mass of the population will be vaccinated, which will mean we will start seeing more pick up coming through, more appetite to travel and consumer confidence starting to grow."

APAC

In the APAC region, spikes in COVID cases in several countries have led to stricter restrictions being put in place. The Thai Prime Minister has imposed new restrictions in 28 'red zone' provinces, including new travel rules and school closures. Similar tightening of restrictions have also been announced in Malaysia and Japan, whilst border closures in Australia have been reinstated.

Currently, the entire region is completely reliant on local domestic travel, as almost all countries' international borders remain closed. With this in mind we are looking at pick up figures drastically lower than the previous two years. For South East Asia net bookings made during December 2020 for the month of January 2021 are 50% less than in the two previous years, as can be expected with the void of international travelers into the region. However, we recognize the domestic market support for the region where net bookings tripled in December 2020 vs November 2020, for the upcoming three months.

Greater China has seen extremely short lead times, having shrunk due to the travel restrictions and testing requirements in place. For the next three months we see the vast majority of net bookings made in December 2020 are for January 2021. In fact, the bookings for stay month January 2021 total more than the net bookings for the entire remainder of the year.

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ABOUT DUETTO

Duetto delivers a suite of cloud applications to simplify hospitality revenue decisions and allow hoteliers to work smarter, increasing organizational efficiency, revenue, and profitability. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels and casino resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. More than 4,000 hotel and casino resort properties in more than 60 countries have partnered to use Duetto's applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting, and BlockBuster for contracted-business optimization. Duetto is backed by investors Warburg Pincus, Icon Ventures, Accel Partners, Battery Ventures, and Spectrum 28. For more information, please visit https://www.duettocloud.com/.

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