Kipsu, the leading guest engagement platform in the hospitality industry, and Quore, the leading provider of workflow management and productivity tools for hotels, are excited to announce their new alliance and integration that will allow teams to streamline communication between front- and back-of-house operations.
"Quore and Kipsu are working together to help our customers drive efficiencies, which is especially important as they confront the challenges of staffing up post-COVID," said Tom McGurran, Kipsu's Senior Vice President and General Manager of Hospitality. "Quore became a global leader by focusing on their clients' success, which is also a fundamental principle at Kipsu. We are confident that these shared beliefs will bring meaningful value to our clients as the relationship grows."
By connecting the data of these two essential systems, hotel teams will be able to submit requests and communicate the status to guests- all within the Kipsu dashboard. This integration will help hotels further streamline their operations by eliminating inefficiencies, driving transparency, and ensuring operational productivity.
"Our goal is to simplify the day-to-day operation for hoteliers," said Scott Schaedle, Quore Founder and CEO. "Our integration with Kipsu enables our customers to more easily and digitally engage with their guests while decreasing the time it takes to fulfill guest requests. Improving guest communications and operational efficiency is a win-win. We look forward to a long and productive collaboration with Kipsu."
Kipsu and Quore piloted their integrated solution at the 120-room Holiday Inn Charleston Historic Downtown where the staff saw an overall improvement in the work order and guest request process throughout their property. They decreased the amount of time from request to fulfillment and improved guest service by providing timely updates.
“Communication will make or break your team, and we live by that,” said Kisha Montgomery, General Manager of the Holiday Inn Charleston Historic Downtown. “This integration has provided us a platform where we can easily click a button to communicate a guest’s needs with a different department. I love that it allows us to see when a task is in progress and completed so that we can effectively communicate updates to our guests while also holding departments accountable for these requests.”
Kipsu is the industry leader in Real-Time Engagement, "RTE," allowing hotel teams to meet guests where they are and connect through preferred digital channels. Kipsu currently partners with over 2,700 customers, facilitating tens of millions of digital messaging engagements per year through SMS, Live Web Chat, social messengers, and in-app messengers. Kipsu currently operates in over 45 countries across the services sector, including hospitality, shopping, higher education, living environments, and healthcare. For more information about Kipsu, visit www.kipsu.com.
Quore is an award-winning, cloud-based hotel operations solution, supporting hotels of any size to be more efficient and improve guest experiences. Founded in 2012, Quore manages all aspects of the guest experience, including preventative maintenance, guest requests & complaints, work orders, and housekeeping. More than 4,300 hotels in the U.S. use Quore, including hotels from the industry's largest brands, like IHG, Marriott, Hilton, and Choice. The Tennessee-based company is privately owned and was named one of America's Best Startup Employers 2020 by Forbes.