Industry Update
Supplier News17 November 2021

Usage time: SuitePads online for 6,854,192,007 seconds in the last nine years

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SuitePad GmbH

Since their introduction nine years ago, hotel guests have used all the SuitePad guest room tablets online throughout the world for a total of 6,854,192,007 seconds, which is about 217 years. The number of rooms in the 40 countries where SuitePads are currently used – approx. 90,000 – also demonstrates the great demand within the hospitality industry for a modern, digital solution for communicating with guests.

Both the SuitePad’s wide range of functions and possible applications, and the “enforced break” caused by the COVID-19 pandemic, have played pivotal roles in its successful use in many hotels. “COVID-19 made many hotels recognise the sign of the times and up their digitalisation efforts,” explains SuitePad Co-Founder Moritz von Petersdorff-Campen. Last year, renowned hotel groups such as Leonardo and Domotel subscribed to SuitePad, as did a big number of boutique hotels and innovative hospitality companies, such as Limehome.

Most SuitePad usage between 5pm and 6pm

It’s between 5 and 6 in the evening that SuitePad tablets are most intensively used. “This is the time when most guests check in, explore their rooms, find the SuitePad and are curious about it,” adds von Petersdorff-Campen. SuitePad´s tablet software is individually tailored to the respective hotel and has a customised range of functions. The standard settings include a digital guest directory, various ordering functionalities, a range of games and free internet access. In addition, guests can use the practical device to book restaurant and spa visits and view advertisements for the hotel’s facilities. Many hotels are also already using the SuitePad as a remote control for the television, for replacing the hotel telephone or as a quick and simple way for hotel guests to forgo room cleaning.


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Our digital guest directory replaces the traditional paper-based guest folder with a dynamic, digital alternative that can be updated remotely and provides guests with a modern interactive experience.

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ITB Berlin Digital Business Day 2022 (Virtual)

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SuitePad is a leading provider of in-room tablets in the hotel industry and an expert in digital guest communication. The Berlin company was founded in 2012 and now has over 60 employees. In January 2021, SuitePad was awarded first place at the "Hotel Tech Awards" in the categories "Guest Room Tablets" for the second time in a row.

The SuitePad, a tablet for the hotel room, replaces the traditional guest directory by taking digital communication between hoteliers and guests to a whole new level. In addition to general information about the hotel, the surrounding area, gastronomic offers, and an entertainment menu, the SuitePad also serves as a booking tool for spa treatments and restaurant reservations and also combines the hotel TV remote control and hotel room telephone in one device. SuitePad has equipped more than 1,000 hotels in 30 countries and over 60,000 hotel rooms with its in-room tablets. The portfolio also includes a BYOD solution - Bring Your Own Device, for the use of guest devices - the SuitePad lobby screen and SuiteCast, an easy and flexible streaming solution for the hotel TV.

Philipp Wachenfeld
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