Marriott International in the Caribbean and Latin America (CALA) revealed its 2024 Travel Trends Forecast, providing a comprehensive look at how event planning, business travel, and priorities are expected to evolve in the coming year. According to a national survey commissioned by Marriott International and conducted by 72Point, key findings reveal shifts in venue site selection, group travel experiences, top domestic and international destinations, and changing demands for hotels. The timely insights come from a survey of over 1,000 travel planners and event organizers across the United States.
Travelers are seeking more meaningful group travel experiences that focus on personalized, flexibility, and cultural immersion. Whether planning leisure or business travel, the new generation of travelers wants to get out and actively explore destinations. Group travel is expected to remain strong in the coming year, and this timely forecast provides valuable insights to help us adapt and cater to new preferences. Louise Bang, Chief Sales and Marketing Officer at Marriott International CALA
Survey findings reveal that the top factors influencing venue selection for 2024 will be alignment of concessions to evolving program goals (49%), adaptability to changing needs (47%), and rapid response times to inquiries and requests (46%). In addition, only 34% of respondents indicated that their selection of a hotel/destination was influenced by prior experiences, suggesting that most event planners are willing to embrace new venues that meet current priorities and requirements. Also, 33% will choose based on destination or hotel popularity, showing reputation matters less than the ability to meet event desires and needs.
Most Desired Group Event Experiences
The types of group event experiences planners aim to incorporate are also evolving in 2024. Attendees expect engaging activities and cultural immersion that support local communities. The survey revealed that the top three would be food and beverage (44%), transportation (37%), and cultural/local immersion (32%). Respondents also emphasized that corporate social responsibility experiences (26%) that give back to local communities were of high choice.
Group Travel Preferences Shift from Turnkey to Flexibility
Certain pandemic protocols will fade for group events by 2024. Half see pre-planned plated meals (50%) as outdated and prefer flexible dining. Another 49% of the respondents shared a continued need for solely outdoor and on-site gatherings, showing openness to off-site and indoor spaces. Whereas large blocked-off in-room workspaces (45%) and social distancing standards (38%) are event formats declining in interest. Planners now seek customized experiences rather than turnkey events. Personalization and flexible spaces signal a new chapter ahead for group travel.
Wellness Surges Beyond the Spa
Wellness will remain a significant focus in 2024, with travelers craving more experiences beyond the typical spa. The survey found that 65% of respondents expressed interest in active wellness like jiu-jitsu or kickboxing classes, while 58% want more mindful activities such as yoga and meditation. As wellness becomes more of a sensory journey, travelers will seek immersive experiences property-wide, such as creative fitness classes, informative workshops, nutritious dining, and more.
Cultural Immersion Takes Center Stage
Travelers are increasingly seeking authentic experiences from a local perspective and looking to discover hidden gems off the beaten path. The survey uncovered that 60% of respondents want to explore local beverages and fully immerse themselves in the regional flavors, with 57% looking to find local cuisine and food specialties during their travels. Language immersion is also gaining traction, with 58% expressing a strong interest in picking up local languages.
Sustainable Travel Remains a Priority
Sustainability is still paramount, with an impressive 77% of respondents wanting to visit environmentally friendly destinations that align with their values and volunteer opportunities. According to data, there is particular interest in supporting communities still rebuilding from natural disasters. Others are looking to reduce travel with high carbon emissions (60%) and want choices that positively impact destinations visited.
The survey reported clear favorites when it comes to top regional destinations for both leisure and business travel, as Mexico (37%), Jamaica (37%), and Aruba (35%) took the top three spots. The Dominican Republic and the Bahamas also fared well at 34% and 31%, respectively. With its stunning natural scenery, abundant resorts, and plentiful airlift from the United States, the Caribbean overall remains the go-to region for tropical getaways and corporate retreats.
As the region's leading hospitality company, Marriott International is leveraging these insights to enhance offerings and experiences for both business and leisure travelers. The hospitality giant looks forward to welcoming guests seeking meaningful travel that supports local communities and creates positive change. With close to 500 hotels across 22 brands in 37 countries and territories in the Caribbean and Latin America, Marriott remains committed to delivering unforgettable experiences and service that exceeds expectations.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 8,100 properties under 30 leading brands spanning 139 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy®, its highly awarded travel program. Connect with us on Facebook and @MarriottIntl on Twitter and Instagram.
About Marriott Bonvoy®
Marriott Bonvoy's extraordinary portfolio offers renowned hospitality in the most memorable destinations in the world, with 31 brands that are tailored to every type of journey. Members can earn points for stays at hotels and resorts, including all-inclusive resorts and premium home rentals, and through everyday purchases with co-branded credit cards. Members can redeem their points for experiences including future stays, Marriott Bonvoy Moments™, or through partners for luxurious products from Marriott Bonvoy Boutiques®. To enroll for free or for more information about Marriott Bonvoy, visit marriottbonvoy.com.