Emeraude Hotels partner with Mews to offer guest-centric hospitality driven by innovation — Photo by Mews

Mews, the industry-leading hospitality cloud that was recently named Best PMS at HotelTechAwards 2024, has been selected by Emeraude Hotels to power their portfolio across France.

Their network includes ten centrally located hotels in Paris, and two hotels in Brittany. Having completed a rebranding in 2023, Emeraude Hotels will soon be celebrating 30 years in the hospitality business.

As hoteliers driven by innovation, we have to keep evolving our mindsets, procedures and tools. We know from experience that technology significantly improves guest and staff experience, said Aurore Poupard, Director of Revenue Strategy at Emeraude Hotels. We chose Mews because they’re always improving and help us stay on top of current guest needs and future trends.

Somewhat limited by the tech capabilities of their previous PMS provider, Emeraude Hotels decided to switch to a more flexible platform that gives them the freedom to create the best possible tech stack. With Mews, Emeraude Hotels have access to 1,000+ of hospitality’s best solutions, from business intelligence to reputation management.

An open API makes connectivity infinitely faster and easier. Once they select their integration partners on Mews Marketplace, the team can launch the connection in a few clicks, at no additional cost.

Emeraude Hotels are the latest of our forward-thinking customers to prove that changing PMS doesn’t have to be painful at all. Of course, good preparation, proper commitment and sound project management are still needed, said Mak Abdelkafi, Senior Sales Director at Mews. With more agile, cloud-based solutions now widely favored, Mews is excited to offer a smooth transition and an unmatched level of support to forward-thinking hoteliers.

The Emeraude Hotels team prepared for the switch through Mews University’s role-based learning courses. Follow-up trainings were organized to answer everyone’s questions and set them up for success. Within both teams at Emeraude Hotels and Mews, designated onboarding managers were appointed to manage the technical components of the project and ensure a smooth transition.

Since the Mews rollout, Emeraude Hotels have found training new staff much easier. Now, they can turn complete beginners into proficient PMS users in a matter of days instead of weeks, all thanks to a highly intuitive, user-friendly platform.

The onboarding was perfectly paced. Mews offered us the best format for a migration – organized and flexible, unlike anything we’ve previously experienced, continues Aurore Poupard, Director of Revenue Strategy at Emeraude Hotels. We felt really taken care of – the level of dedication and responsiveness from our onboarding manager was simply outstanding.

About Mews

Mews is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Generator-Freehand, The Strawberry Group, The Social Hub, and Airelles. Mews was named Best PMS (2024) and listed among the Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. The company has offices in Europe, the United States and Australia.