Do hospitality schools deliver the talent you are looking for today?
— 11 C-Suite executives shared their view
view details of this viewpoint
Hotel schools, business schools and liberal arts programs produce thousands of graduates each year with all sorts of skillsets.
Hotel school students are taught from day one that their career will be to serve their guests, their employees, their employers, and their other stakeholders. Most business school graduates go into services such as banking, accounting, sales, marketing and law, but they are often not even aware that serving others is what their jobs are all about. Hotel school students do not reject service - they embrace it.
Question is whether you think that hospitality schools and universities still deliver talent with the sorts of competencies and skills you are looking for today, or whether graduates from generic business schools stand an equal chance during the hiring process.
Chief Executive Officer at Dream Hotel Group
In short, the answer is yes…to some degree. It may be that for a long time we weren't looking at the right schools. In our experience, the top hospitality schools like Cornell and NYU are not putting out students who are looking for entry level managerial positions. We're finding much greater success with smaller hospitality schools and specialty programs at Johnson & Wales, Florida International University, New York City College of Technology, University of Nevada, Las Vegas, Michigan State, Penn State and even some of the community colleges.
We believe it's the smaller, less prestigious and more localized schools that are feeding the industry today – at least in the case of Dream Hotel Group. We've had great success in identifying highly motivated business people who may have become disillusioned in the careers they chose and are looking to make a change. We've been able to put these people on a fast track program to mid/upper management positions on property. One of the biggest issues in finding the right talent today is the pay scale.
For entry-level managerial positions in hospitality, starting wages are far less appealing than other industries. That's why we look outside the box at Dream Hotel Group. We've found that by offering a “fast track” to accelerate career growth, we're more likely to attract the right type of candidates, someone who wants to work hard and grow internally at Dream. We're always looking for people who want to join at the high-level manager level and commit themselves to grow into a General Manager or executive position at Dream Hotel Group in just two to five years. It takes the right kind of person to want to take this path with us, but we've seen a lot of success with this option and will continue to offer it for the right candidates.