click image for more HIGH5 conference sessions — Source: Apaleo GmbH

Bringing together hoteliers, innovators, and thought leaders to reshape the hospitality industry, HIGH5 covered hot topics like alternative accommodation concepts, tech-enabled operators, customer data privacy, or the latest real estate developments.

Panel Discussion: Customer centricity in the age of data privacy

Data privacy regulations are constantly evolving, requiring hospitality businesses to remain agile. Still, their quest for the ultimate experience demands a strong strategy and well-defined action plan. What can brands do to strive in the digital-first era and how should they prioritise their roadmap?

Speakers:

  • Amit Kotecha, Global Marketing Director @ Permutive
  • Amanda Du 杜晶, Head of E-commerce @ Penta Hotels
  • Nick Price, former CIO/CTO @ Mandarin Oriental Hotel Group, CEO @ NetSys Technology Limited
  • Michael Levie, Founder @ CitizenM (Moderator)

 

About Apaleo

Apaleo is the world's most open API-first property management platform for hospitality businesses. Powering over 2,000 properties in more than 30 countries, Apaleo streamlines operations and elevates guest experiences across hotels, vacation rentals, serviced apartments, and residential living. The modular core infrastructure allows operators to fully customize their tech stack and automate workflows without vendor lock-in. It replaces single-vendor suites with best-of-breed technology. Apaleo's Agent Hub–the first-ever AI agent marketplace for hospitality–helps operators adopt autonomous agents to improve business performance. Customers include citizenM, easyHotel, limehome, Korner Hotels, Miiro Hotels, and Numa. Apaleo is Phocuswright's 2025 EMEA Travel Innovation Award winner. For more, visit apaleo.com.

Thibault Gence
VP of Growth
Apaleo GmbH