The Maestros guest centric Front Office module is designed to provide staff andmanagement with a time efficient tool to easily manage all front office operations withina centralized environment for single or multiple properties. Combining full guest servicemanagement with complete group billing and handling, Maestro"s Front Office moduleoffers seamless integration with other modules including A/R, Sales and Catering, WorkOrder Management, Housekeeping Management, Spa & Activities Management.This CRM oriented solution offers simple and powerful reporting and inquiry results.A comprehensive guest database of all past, current, and future reservations and stayinformation can be accessed on-line in a simple one step process. The rich reporting fromwithin Maestro can also be complemented utilizing standard Microsoft tools and allowsusers to develop their own forms, reports and spreadsheets customized to their properties"needs or can be accessed within Maestro"s Business Intelligence Tool, Maestro Analytics fordirect data mining.Maestro Front Office provides extensive functionality likened to those that previouslywere only found in older legacy systems. The unique Maestro user interface provides clearscreens, point and click simplicity, field level drill down, and keyboard entry options (mouseis optional!) while ensuring that Maestro is easy to use for both new and experienced users.All Maestro Modules can be accessed through a local area network or over the Internet.Maestro features a real-time two-way interface to many GDS"s.Maestro for windows operates in a client/server environment and is a true 32-bit system.Maestro Applications support Microsoft Windows 2000 and later as well as many other operating systems.
23 March 2021 — For decades, hoteliers have been challenged with protecting their hotel assets from threats, including fraudulent chargeback claims and guests presenting false identification at check-in. Add to that a climate of social unrest and a global health crisis, and today's hotel operators are finding themselves desperate for digital tools that will boost guest and staff security.
2 March 2021 — Exceptional Service is at the heart of operations for Ocean Hotels Group in Barbados, but that is not what the family-owned company of three mixed-use, four and five star luxury resorts felt they were receiving from its previous property-management system provider.
16 February 2021 — 2021 is a year of disruption. Not only has the hotel business come to a screeching halt in many markets, but travelers are modifying their list of must-haves if operators want them to return, and touchless experiences — such as contactless payments, mobile check-in/out, mobile reservations, mobile keys, and hotel-to-guest text messaging — are topping their list of demands.
2 February 2021 — Thankfully, the lingering pandemic of 2020 has not devastated every hotel in every market. Twin Peaks Lodge and Hot Springs, located in the tourist town of Ouray, Colorado, is weathering the health and economic crisis quite well due in part to its vast array of outdoor activities and its migration to Maestro PMS.
20 January 2021 — Markham, Ontario, January 20, 2021 — To help its clients better navigate the new normal, Maestro has embarked on a training initiative that is helping hoteliers adapt to change and meet the demands of today's vigilant travelers. The provider of cloud and on premises property-management systems to independent and luxury resorts, conference centers, vacation rentals, and multi-property groups is offering a Training Services Package that gives Maestro users the opportunity to experience the full power of its Browser and Windows Version 5.
20 January 2021 — To help its clients better navigate the new normal, Maestro has embarked on a training initiative that is helping hoteliers adapt to change and meet the demands of today's vigilant travelers. The provider of cloud and on premises property-management systems to independent and luxury resorts, conference centers, vacation rentals, and multi-property groups is offering a Training Services Package that gives Maestro users the opportunity to experience the full power of its Browser and Windows Version 5.
8 December 2020 — The Inn at Harbor Shores in St. Joseph, Mich., quickly adapted to the coronavirus pandemic as it was unfolding by leveraging an integration between Maestro, the preferred cloud and on-premise Web browser and Windows property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, and INTELITY, a leader in end-to-end guest experience technology.
25 October 2020 — For the first time, global hoteliers will come together virtually on Tuesday to attend CYBER HITEC, an online hospitality technology conference featuring the brightest minds and hottest hotel technologies from around the world. To show trepidatious travelers that their hotels are safe, operators are realizing there needs to be change, and the urgent transformation of contactless service begins with technology.
21 August 2020 — Today's hotel operations are about doing more with less and honoring regional social distancing guidelines. Reduced staffing levels means more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns, is creating the new guest journey, one that relies more on technology than ever before.
A fully integrated Business Intelligence module, Maestro Analytics, takes the volume of data your organization collects and turns it into meaningful information that management and staff can use in day-to-day activities, marketing efforts, budgeting and forecasting.
Whether your needs dictate a cloud solution or an on-premise implementation, Maestro offers a robust, PCI secure, feature identical, stable solution for any environment.
Available as a browser-based (hosted or self-hosted) solution or as an on-premise addition to your existing network infrastructure managed locally by your trusted IT team.
We play well with others! Boasting over 600 established vendor interfaces. Maestro supports many interfaces using a direct interface with your chosen vendor using the vendors proprietary interface specifications, using HTNG/OTA standards, or using our own Maestro API, named Genomi.
Allow your guests to self-serve from their phone, tablet or desktop. Maestro offers real-time, integrated, mobile guest engagement solutions to allow your guests to customize their experience they way they want.
Maestro has extensive experience providing multi-property hotel groups and chains with powerful, yet flexible, enterprise-wide system solutions. Whether you want centralized SaaS (software as a service) processing and database hosting from your corporate VPN, or for every property to operate as a standalone unit, Maestro Multi-property management will accommodate your varied and unique requirements.
Recognizing that Condo and Vacation rental each have their own specific requirements, the Owner Management module is designed to streamline the operation for each specific functional requirement. From Owner reservation controls to accounting, this module offers a unique feature set to accommodate the flexibility and needs of those who manage Condo & Vacation Club.
The innovative guest-centric ResWave web booking engine offers a scalable and customizable booking engine. Ideal for the independent brand who wants to stand out with a Booking Engine that show cases each property"s uniqueness and experiences, and does more than just book rooms.
Designed for hotels, resorts & conference centers to meet and exceed the evolving needs of meeting & event planners. Automated, intuitive contact CRM and team communication tools, freeing operators from administrative tasks, improving internal communications and allowing the operations team to focus on the client.
Increase revenues and guest satisfaction with Maestro"s Spa & Activities Module. The powerful single guest profile, with full history, allows operators to acknowledge Day & Stay guests personal preferences and anticipate guests needs before they happen.