Mobile & Contact Free Guest Engagement
Allow your guests to self-serve from their phone, tablet or desktop. Maestro offers real-time, integrated, mobile guest engagement solutions to allow your guests to customize their experience they way they want.
- Mobile pre-registration and check-in
- Mobile Prepayment Portal
- Digital Reg Card w/Guest Interactive Updates
- Mobile Housekeeping & Soft Check-In
- Mobile Key App Interfaces
- Kiosk & iPad Self Check-In Interfaces
- Guest & Staff SMS/Text Messaging
- Single Guest Itineraries
- Mobile intake and waiver forms, Spa & Activities
- Mobile Spa Provider schedule
- Overall system integration reducing points of contact
- Mobile Express Check-Out & Tablet Folio Display
- Mobile Guest Surveys Post Check-In & Check-out
- Download Guest Engagement White Paper
23 March 2021 — For decades, hoteliers have been challenged with protecting their hotel assets from threats, including fraudulent chargeback claims and guests presenting false identification at check-in. Add to that a climate of social unrest and a global health crisis, and today's hotel operators are finding themselves desperate for digital tools that will boost guest and staff security.
2 March 2021 — Exceptional Service is at the heart of operations for Ocean Hotels Group in Barbados, but that is not what the family-owned company of three mixed-use, four and five star luxury resorts felt they were receiving from its previous property-management system provider.
16 February 2021 — 2021 is a year of disruption. Not only has the hotel business come to a screeching halt in many markets, but travelers are modifying their list of must-haves if operators want them to return, and touchless experiences — such as contactless payments, mobile check-in/out, mobile reservations, mobile keys, and hotel-to-guest text messaging — are topping their list of demands.
2 February 2021 — Thankfully, the lingering pandemic of 2020 has not devastated every hotel in every market. Twin Peaks Lodge and Hot Springs, located in the tourist town of Ouray, Colorado, is weathering the health and economic crisis quite well due in part to its vast array of outdoor activities and its migration to Maestro PMS.
20 January 2021 — Markham, Ontario, January 20, 2021 — To help its clients better navigate the new normal, Maestro has embarked on a training initiative that is helping hoteliers adapt to change and meet the demands of today's vigilant travelers. The provider of cloud and on premises property-management systems to independent and luxury resorts, conference centers, vacation rentals, and multi-property groups is offering a Training Services Package that gives Maestro users the opportunity to experience the full power of its Browser and Windows Version 5.
20 January 2021 — To help its clients better navigate the new normal, Maestro has embarked on a training initiative that is helping hoteliers adapt to change and meet the demands of today's vigilant travelers. The provider of cloud and on premises property-management systems to independent and luxury resorts, conference centers, vacation rentals, and multi-property groups is offering a Training Services Package that gives Maestro users the opportunity to experience the full power of its Browser and Windows Version 5.
6 January 2021 — In a post pandemic world, only the most service-oriented businesses will survive. Putting customers first, nurturing empathy, being proactive, prioritizing communications, boosting training, and practicing patience must be the fundamental ingredients of a customer service culture in the new normal.
8 December 2020 — The Inn at Harbor Shores in St. Joseph, Mich., quickly adapted to the coronavirus pandemic as it was unfolding by leveraging an integration between Maestro, the preferred cloud and on-premise Web browser and Windows property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, and INTELITY, a leader in end-to-end guest experience technology.
25 October 2020 — For the first time, global hoteliers will come together virtually on Tuesday to attend CYBER HITEC, an online hospitality technology conference featuring the brightest minds and hottest hotel technologies from around the world. To show trepidatious travelers that their hotels are safe, operators are realizing there needs to be change, and the urgent transformation of contactless service begins with technology.
21 August 2020 — Today's hotel operations are about doing more with less and honoring regional social distancing guidelines. Reduced staffing levels means more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns, is creating the new guest journey, one that relies more on technology than ever before.