“HotelRunner Experiences” series continues with Pierre Loti Hotel!In our pleasant meeting, Merve Beyoglu, Sales and
Reservation Manager at Pierre Loti Hotel, which has been our business partner for 5 years, shared her experiences
about before and after starting to work with HotelRunner.Visit our blog for more.https://blog.hotelrunner.com/pierre-
loti-hotel-istanbul/For English subtitles please click on "Subtitles (cc)" button. Enjoy!__“HotelRunner Deneyimleri”
serisi Pierre Loti Hotel ile devam ediyor!5 yıldır iş ortağımız olan Pierre Loti Hotel’de, Satış ve Rezervasyon Müdürü
olarak görev yapan Merve Beyoğlu, gerçekleştirdiğimiz keyifli görüşmemizde bizlerle, HotelRunner ile çalışmaya
başlamadan önce ve başladıktan sonraki deneyimlerini paylaştı.Daha fazlası için blog’umuzu ziyaret
edin.https://blog.hotelrunner.com/tr/pierre-loti-hotel-istanbul/İyi seyirler!---Web : https://hotelrunner.comFacebook
: https://www.facebook.com/hotelrunnerTwitter : https://twitter.com/hotelrunnerLinkedIn :
https://www.linkedin.com/company/hotelrunnerInstagram : https://www.instagram.com/hotelrunnerApp Store (iOS)
: https://goo.gl/xZME4jGoogle Play (Android) : https://goo.gl/3z41y2---
HotelRunner
HotelRunner is an integrated hotel operations, sales, and revenue management platform that puts its partners' incremental sales at its core.
Loyalty is not bought with plastic or points; it is earned through attention, presence, memory, and the feeling of being recognized. Today’s travelers are weary of diabolical complexity: shifting valuations, tight expirations, inbox noise, and mirage-like rewards, so brands must move from arithmetic to symbolism, from diabállō to symbállō. As Ellis Connolly notes, loyalty is an experience, not an infrastructure; emotions scale through stories, not bureaucracy; and technology should expand choice, not enforce rules. Begin by offering first-party value with immediate benefits, give guests simple choices and instant recognition, and let rewards spill beyond the hotel walls into the life of the destination. Future programs should feel like a living script, collapsing the time between action and acknowledgment through micro-rewards, visible member value, and local partnerships. The hotels that win in 2025 will make recognition a form of grace, keep fewer promises but keep them well, and prove, right away, that guests are seen.
Cybersecurity in hospitality is becoming more dangerous, with hotels especially exposed due to sensitive data and increasingly complex systems. Aleksander Ludynia, Chief Security Officer at Shiji Group, explains that the greatest risk often lies with people. Leaner teams mean less time for vital processes, and moving to all-in-one platforms with automation can help ensure that essential tasks are not overlooked.In conversation with Adam Mogelonsky, Aleksander also warns that artificial intelligence makes phishing attempts far more convincing, raising the stakes for hotels. The best defense is a strong security culture, supported by training, resources, and leadership. Watch the full conversation now to learn how hotels can turn cybersecurity into a shared strength for their teams.
Email fatigue is a growing challenge for hotel marketers, as overwhelmed consumers increasingly tune out impersonal, high-frequency messages. In this interview for the Direct Booking Mastery Certification, Jonathan Holcomb, VP of Commercial Strategy at Storey Hotel Management Group, shares with Adam Mogelonsky how his team combats this trend by leveraging Revinate-powered microsegmentation and CRM-integrated marketing journeys across their independent hotels. By aligning personalized content with smart data flows, contextual guest insights, and well-paced delivery, Storey achieves stronger engagement, fewer unsubscribes, and measurable increases in direct bookings, all supported by a modern OBE that captures and activates guest data throughout the booking journey.
At HITEC 2025, Whitney Spratt, General Manager of the Hotels Division at Tripleseat, shared how her team is delivering record growth, driven by word-of-mouth, customer-centric product development, and a commitment to empowering hospitality teams through technology. She believes that automation should work "like a ninja", in the background, freeing up staff to focus on what matters most: the guest. For Spratt, good technology should enhance the human element, not replace it. "You can"t remove the human element from hospitality, or it"s no longer hospitality."
