Webinar: Chargebacks in the Hospitality Industry - Introduction & Best Practices with Mastercard

The impact and cost of chargebacks is often overlooked; in 2019 merchants lost 4.4% of revenue to chargebacks. However, with the right tools and practices, this number can be significantly reduced and the hospitality industry is not an exception.

Join us to hear from Mastercard's dispute resolution management and cyber intelligence experts who will provide an introduction to chargebacks, leading technology and the best processes that hoteliers can leverage to minimize exposure to chargebacks and their associated costs.

This webinar is being hosted exclusively for HTNG members where you will hear about:

• The most common chargeback scenarios across the hospitality industry
• The best practices for merchants when managing chargeback cases
• How merchants can put measures in place to manage card payments safely to decrease the risk of chargebacks

Registration is complimentary and open to all members of HTNG.

Presenters:

• Michael Oliva, Director, Dispute Resolutions Management , Mastercard Europe
• Marc Van Puyvelde, Director, Market Product Management, Mastercard Europe

For more information please contact Emily Wilson
3126905039