Opinion Articles

Redefining Loyalty: Accor’s Kerry Healy on Personalisation, Technology and Human Connection

As Chief Commercial Officer for Accor’s Premium, Midscale & Economy Division across the Middle East, Africa and Asia Pacific, Kerry Healy oversees some of the most diverse and fast-evolving hospitality markets in the world.

Fixing Hotels’ Biggest Sustainability Blind Spot: Waste

Hotels have started making major progress on sustainability over the past decade. Energy efficiency and lately water conservation are now more of a standard practice, from LED retrofits to low-flow fixtures and advanced HVAC systems.

The New AI-OTA War: Why AI is Scraping Your Data to Kill Your Direct Channel

The hospitality industry is facing an immediate and existential competitive threat unlike any seen since the rise of the OTAs.

How AI is revolutionizing the hiring process

Artificial intelligence (AI) is reshaping how organizations hire talent. Today, AI is not just a tool but a partner that supports and enhances human decision-making across all six distinct phases of the hiring process, from receiving applications to extending job offers (see Figure 1).

Sense of Place and Luxury Group Experiences with Canaves Collection in Santorini

Santorini possesses one of the most irrefutably incredible landscapes in the world. From its soaring cliffs overlooking the calm azure Aegean Sea to the white, red, and black sand beaches formed by eons of volcanic activity, Thera, the island’s official name in Greek, has become synonymous with the nation’s interpretation of hospitality.

Dublin Hotel Market Spotlight YE August 2025

The sample of branded full-service hotels in Dublin recorded a slight decline in profit during the 12 months ending in August 2025, compared to the same period last year.

How AI is Redefining Hotel Marketing and Why It’s Time to Catch Up

In recent years, artificial intelligence (AI) has moved from buzzword to business essential. From revenue management to guest communication, AI is already reshaping how hotels operate.

Today's News

STR Weekly Insights: 5-11 October 2025

For the second consecutive week, average daily rate (ADR) rose at the rate of inflation, up 2.6% for the period ending 11 October 2025.

Viva Italia! Future Hospitality Summit World showcases Italy’s new golden age of tourism with exclusive Country Pavilion

The Future Hospitality Summit - FHS World is unveiling a wealth of investment opportunities in Italy’s hospitality sector, with an exclusive pavilion showcasing the country’s new golden age of tourism.

Global Hotel Alliance Reports Solid Q3 Performance as 2025 Growth Momentum Continues through Summer Months

Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, has reported another quarter of robust performance, building on its strong first half and cementing summer 2025 as a resounding success.

Hospitality Financial Leadership - How to Read Hotel Financial Statements and the Secret Link

Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality.

Hassan El Wahidi Appointed General Manager at Hilton Bahrain City Centre Hotel & Residences in Manama

Barbara Biffi Appointed Chief Brand Officer (CBO) at Kempinski Hotels in Geneva, Switzerland

Nicolas Pompigne-Mognard Named Advisor at Future Hospitality Summit Africa (FHS Africa) in Nairobi Upper Hill, Kenya

Rosewood Courchevel Le Jardin Alpin: A New Era of Alpine Luxury Begins in the French Alps

Hilton Bahrain City Centre Hotel & Residences to Debut in Manama

Carté Hotel Unveils Bold Transformation with a Full Rebranding, Reimagined Lobby and Introduction of the All New Canvas Café + Lounge

Hyatt Announces Plans for Hyatt Regency Brand in Zambia

Today's Supplier News

Join GCSTIMES at The Hospitality Show 2025 in Colorado

Cambodia’s Angkor Paradise Hotel upgrades to Hotelogix to modernise its five-star property operation

Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge

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