Direct Booking Mastery Certification

AI will turn upselling from “send offers” into “solve needs”

The next wave of upselling will be smarter, quieter, more contextual, and more effective. Instead of static menus or one-off emails, AI-powered upselling will coordinate offers across channels and moments to meet the guest’s true goal: reducing friction, enhancing comfort, and creating delightful moments.

Opinion Articles

Responsible Investing: Progress, Pitfalls and the Path Ahead

EHL Hospitality Business School held the third edition of the Sustainable Investment Forum in June 2025, focusing on shareholder engagement as an essential driver of sustainable strategies.

How Task Force Marketing Helps Hotels Bridge Staffing Gaps

The hospitality industry has long relied on task force professionals to fill leadership gaps in operations, finance, and revenue management.

10 Ways to Maximize Your Hotel’s Spa Listing on Spafinder

Spafinder isn’t just a directory—it’s a discovery engine for wellness travelers. With over 700,000 engaged users and unique distribution through Capital One and other partners, it’s a powerful tool in your spa marketing mix.

Beyond ADR: The Metrics Modern Hotel Sales Leaders Must Track

I once sat in a sales meeting where everyone was celebrating.I once sat in a sales meeting where everyone was celebrating.

HVS ANAROCK MONITOR, October 2025

Read the latest edition of the HVS ANAROCK monthly industry update, MONITOR (Monthly Overview of National Industry Trends and Hospitality Report), for the key trends in the Indian hospitality industry.

What Gen Z Wants from Hotels: Operational Insights for Hospitality Leaders

In an increasingly competitive hospitality environment, guest satisfaction is the basis of a customer’s loyalty to a brand and a hotel’s long-term revenue growth.

Today's News

HFTP Announces 2026 HITEC North America Advisory Council

Hospitality Financial and Technology Professionals (HFTP®), producer of HITEC, is pleased to announce the 2026 HITEC North America Advisory Council.

Accor Wins World Sustainable Travel & Hospitality Award for Supply Chain Decarbonization Program

Accor has won the World’s Leading Climate Action Initiative category at the 2025 World Sustainable Travel & Hospitality Awards (WSTHA) for the Group’s high-impact supply chain decarbonization program.

Business Travel Optimism Rebounds as Evolving Patterns, Policies and Technologies Shape the Industry, According to Latest GBTA Poll

As companies worldwide continue to navigate their business travel strategies amid change and uncertainty, confidence among global industry professionals is rebounding.

From hidden gems to iconic stays: Fodor’s Travel releases 2026 "Fodor’s Finest" list of the 100 most incredible hotels in the world

Fodor’s Travel, the leading name in travel recommendations for over 85 years, has unveiled the 2026 edition of its Fodor’s Finest Hotels list, spotlighting the 100 most remarkable stays and inspiring hotel experiences across the globe.

How AI is Changing the Hospitality Guest Journey: Milestone Inc. and HSMAI eBook

Milestone Inc., a leading provider of AI-powered digital experience platforms, in partnership with the Hospitality Sales and Marketing Association International (HSMAI), today announced the release of a new eBook titled “How AI is Impacting the Hospitality Customer Journey.”

Ian Schrager Receives SevenRooms Icon Award At The World’s 50 Best Hotels 2025 Ceremony

Ian Schrager, revered entrepreneur, hotel pioneer and nightlife visionary, received the SevenRooms Icon Award at The World’s 50 Best Hotels 2025 Ceremony, an evening that recognizes best-in-class global hospitality, last night in London.

Ingrid Chavez Appointed General Manager at Sheraton New Orleans Hotel - LA, USA

Bob Busman Appointed Director of Revenue & Reservations at Media One Hotel in Dubai , United Arab Emirates

Sushma Shetty Appointed Cluster Director of Talent & Culture at Pullman Dubai Jumeirah Lakes Towers, Novotel Abu Dhabi Gate and Ibis Abu Dhabi Gate, United Arab Emirates

Elysium Spa & Wellness House Debuts at Hotel La Compañía del Valle, part of The Unbound Collection by Hyatt

Namron Hospitality Transforms Historic Art Deco Building Into Miami Beach’s Newest Boutique Hotel: Le Particulier Miami

TAFER Hotels & Resorts to Debut Garza Blanca Sanctuary Tower in Early 2026

Featured Event

2025 ISHC Annual Conference

Established in 1988 by a group of leading hospitality consultants with the objectives of promoting awareness and the advancement of the hospitality consulting profession and fostering a high ethical industry standard.

Today's Supplier News

Stepping into Sustainable Comfort with GCSTIMES Eco-Luxury Slippers

Agilysys Wins 2025 HTNG TechOvation Award for Agilysys Book with S.P.E.N.D. Technology

Upcoming Events

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