Direct Booking Mastery Certification

Beyond Price: The Future of Hotel Upselling and Cross-Selling

In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026.

Opinion Articles

Infor Hospitality and Amazon Web Services (AWS) are bringing hotel leaders together for Innovation Fest 2025

The hospitality industry is entering a defining moment. After years of steady digital adoption, hotel leaders are shifting their focus from incremental efficiency to systemic innovation that connects technology, data, and human experience into a unified strategy for growth.

Digital Transformation & Operations: The Imperative of Hospitality Unified Selling

When we hear the term Digital Transformation, it can be daunting and confronting. Yet another new term that can make us feel inadequate or that we are in some way falling behind.

Why Your Hotel’s “Eco” Rating Might Not Be About Sustainability At All

Imagine this: your hotel has switched to renewable energy, eliminated single-use plastics, and buys local. You proudly display your sustainability credentials online.

Workflow Automation Has Become the Hidden Lever of Hotel Performance

Hotels have entered a new operational era. Costs continue to rise across energy, labour, and distribution while expectations for speed and personalization grow sharper with every guest interaction.

Today's News

Canadian Lodging Outlook Quarterly 2025-Q3

HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets.

Doug Kennedy’s Next Staff Training Webcast: Hotel Sales Presentation Skills for Remote Buyers

Register your team and participate live, or view the recording of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, November 21, at Noon EST.

HFTP Announces 2025–2026 Global Executive Committee and Board of Directors

Hospitality Financial and Technology Professionals (HFTP®) has announced its 2025–2026 HFTP Global Executive Committee and Board of Directors.

Noble Investment Group CEO Mit Shah to Receive the Arne Sorenson Social Impact Leadership Award

The American Hotel & Lodging Association (AHLA), the AHLA Foundation, and The BHN Group/Northstar Travel Group today announced that Mit Shah, CEO of Noble Investment Group, will be the recipient of the 2026 Arne Sorenson Social Impact Leadership Award.

Breaking From Travel Tradition: Americans Choose Cooking Classes Over Fine Dining and Intimate Family Trips Over Holiday Gatherings

American travelers aren’t cutting back – they’re getting selective. According to new data from MMGY, U.S.

Adagio Accelerates its Growth in France through Strategic Partnership with the Sergic Group to Operate Nine New Properties

In line with its strategic plan FIRST 2030, Adagio is strengthening its leadership in the aparthotel market and continuing to expand its network.

The Kessler Collection and Highgate Form a Strategic Alliance to Shape a New Era of Luxury and Lifestyle Hospitality

The Kessler Collection, an iconic Orlando-based hospitality company known for launching the soft-brand movement in the U.S.

Chris Hall Appointed Chief Revenue Officer at HIA Software, a product of Hotel Investor Apps, Inc. in Glenwood - MD, USA

Cashema Clarke Appointed Director of Human Resources at ONE | GT in Grand Cayman, Cayman Islands

Kurt Albert Appointed Interim Chief Financial Officer at Wyndham Hotels & Resorts in Gurugram, Haryana, India

Welcome to the Neighbourhood: IHG Signs Hotel Indigo Bali Ubud

Four Seasons Resort and Residences Whistler Unveils The Sanctuary, a Bespoke Four-Bedroom Residence

Oxford Collection Celebrates the Grand Opening of Hotel Katerina in Chico, CA

Today's Supplier News

Insights and Practical Steps for Hoteliers from the Sustainable EU Tourism Programme

2025 SiteMinder Partner Awards Honour Behind-the-Scenes Leaders Powering Hotels Through Accelerating Change

Safemark Adds Marshall Heston 60 Soundbar for Hotels

Benchmark Global Sales and Lure Agency Partner to Accelerate Direct Group Revenue for Independent Hotels

Hospitality Revenue and the Power of Human-Driven Technology

NYU Jonathan Tisch Center of Hospitality, Stayntouch, and IDeaS Release 2026 Hotel Technology Outlook Report

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