DO’s and DON’Ts of Hotel Robots

Terence Ronson's article discusses the growing trend of using robots in hotels for various tasks, particularly those that are repetitive and could be automated, addressing the challenges of finding and affording human labor. These AI-powered machines are capable of handling a range of tasks and inquiries, significantly enhancing the guest experience by providing prompt, accurate, and continuous assistance. This ensures that guests feel well-supported and informed during their stay. The adoption of robots in hotels relieves staff from physically demanding and repetitive jobs, allowing them to concentrate on key areas such as housekeeping, food and beverage services, and car park management.

These AI-powered machines Can handle various tasks and inquiries, enhancing the guest experience to deliver prompt, accurate, and round-the-clock assistance, ensuring guests feel supported and well-informed throughout their stay.

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The Hotel Yearbook Technology 2023

The 2024 edition of "The Hotel Yearbook (HYB) Technology," curated by EHL's Ian Millar, offers a comprehensive outlook on the emerging technology trends and innovations poised to shape the global hotel industry. It amalgamates insights from a multitude of industry thought leaders, spotlighting key foresight in several tech-oriented fields. This includes anticipated evolutions in the future tech stack, which will drive operational efficiencies, the 'human stack' that explores the intersection of human resources and technology, and the application of Generative AI in creating novel customer experiences. Overall, this HYB edition serves as an essential guide for understanding how technology and innovation will redefine the industry landscape.
www.hotelyearbook.com/edition/technology-2023.html