With a new year in hospitality just underway, it might be a good idea to know what some of the major issues and challenges might be in store for hospitality professionals. In late 2004, 170 hospitality consultants, representing 16 countries, got together to make such a list. The finished product was a top 10 list, (well…11) from the International Society of Hospitality Consultants. Technology consultant Jon Inge joins us to discuss the technology issues that are high on the list.
Jon Inge is an independent consultant in the use of computer-based systems in hotels, with over twenty five years of experience in the industry from both the systems vendor and the operational sides. Jon Inge's focus is on property-based technology: Property Management Systems, Sales & Catering, Point of Sale, Inventory/Purchasing and all the many and various other systems with which they interact in a hotel environment. Inge works with other Associates who have similar specialties in the Central Reservations, Telecommunications and PBX fields. In an ongoing effort to de-mystify technology, Jon Inge also write full-length articles regularly for the trade press (particularly Hospitality Upgrade magazine), and compile the Technology News for the bi-weekly "Siegel Sez" edition of Hotel-Online's daily electronic newsletter. Established in 1996, Jon Inge & Associates maintains a wide client base, working with chains and properties of all sizes both in the USA and internationally. I am a certified Hotel Technology Professional (CHTP),and a member of the International Society of Hospitality Consultants.
Click here to learn more on Jon Inge's Background and Approach.
The International Society of Hospitality Consultants, ISHC, is a professional society of 170 members in 16 countries who are leading consultants in the hospitality industry.
The Society is dedicated to promoting the highest quality of professional consulting standards and practices for the hospitality industry.
Membership is by invitation only. ISHC as an organization represents a one of a kind collection of experience and expertise in the hospitality industry.
ISHC members have expertise in over 30 different specialty areas in the hospitality industry and collectively have experience with over 50 hotel companies and nearly 100 brands worldwide. Additionally, ISHC members represent numerous prominent independent hotels throughout the world.
ISHC members' clients include domestic and international, public and private hotel owners and investors, many leading financial institutions, Fortune 500 companies, food and beverage service firms, airlines, cruise lines, time share and vacation ownership companies, universities, state, national and international convention, hospitality travel and tourism bureaus.
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Kevin Heilbronner is the US Editor for wiredhotelier.com and hospitalitynet.org, providing streaming multimedia-content for these websites. Based outside of Washington DC, Heilbronner has worked with Hsyndicate to conduct interviews at several hospitality trade shows in the US and Europe over the last couple of years. His column and content are featured in the Hospitality Net weekly newsletter. A familiar voice in Washington, DC, Heilbronner is the stadium announcer for the NBA's Washington Wizards, WNBA's Washington Mystics and WUSA's Washington Freedom. He resides in Centreville, VA and can be reached via email: [email protected].
Lori Raleigh
Executive Director
+1-239-436-3915
ISHC
