Di Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Operazioni e Strategia
Di Bonnie Knutson, Professor in The School of Hospitality Business in the Broad College of Business, Michigan State
Di Suzie Squier, President of the Retail & Hospitality ISAC (RH-ISAC), Retail & Hospitality ISAC