Glossario - Hospitality Net

AI as UI

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Humans-as-Luxury Lacanian Hospitality Reverse Uncanny Valley Travel Singularity

AI Assistant

Agent Agentic AI Virtual Agent Copilot

AI Concierge

AI Assistant Agent Agentic AI Virtual Agent

AI Governance

AI Policy AI Guardrails High-Risk Use Case Low-Risk Use Case

AI Guardrails

AI Governance AI Policy High-Risk Use Case Low-Risk Use Case

AI Hallucination

Adversarial Testing Jailbreak Confidence Score Bias

AI Icing

AI Readiness Assessment AI Roadmap AI Literacy AI ROI

AI Literacy

Concetto introdotto da Ian Millar, EHL

AI Readiness Assessment AI Roadmap AI ROI AI Icing

AI Meeting Summary

Deep Research

AI Orchestration

Agent Swarm Multi-Agent System Supervisor Agent Agentic AI

AI Overviews

AI Search Zero-Click Search Perplexity Semantic Search

AI Policy

AI Governance AI Guardrails High-Risk Use Case Low-Risk Use Case

AI Readiness Assessment

AI Roadmap AI Literacy AI ROI AI Icing

AI Roadmap

AI Readiness Assessment AI Literacy AI ROI AI Icing

AI ROI

Token Tokenmaxxing TCPG Total Cost of Ownership

AI Search

AI Overviews Zero-Click Search Perplexity Semantic Search

AI Vendor Lock-in

Edge AI Local Agent Closed AI Environment Open Source AI

AI-Native Hospitality Systems

AI-Ready Data AI Icing

AI-Ready Data

Data Governance Data Lake Data Silos Real-Time Data

Algomorphic Society

Concetto introdotto da Edmondo Grassi, San Raffaele University of Rome

Anthropocentric Hospitality Framework

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Hospitality Evolution Framework Hybrid Hospitality Framework Technocentric Hospitality Framework Humans-as-Luxury

AP2

Agent-to-Agent Commerce ACP A2A

Batch Data

AI-Ready Data Data Governance Data Lake Data Silos

Bias

Adversarial Testing Jailbreak AI Hallucination Confidence Score

Black Box

Adversarial Testing Jailbreak AI Hallucination Confidence Score

Bot-First Content

AEO GEO LLMO Semantic Offer Control

Brand Voice Control

Review Response AI Synthetic Persuasion

Business AI

Consumer AI Public AI Tool Shadow AI Closed AI Environment

Chatbot

ChatGPT

Generative AI Shadow AI OpenAI Claude

Chunking

RAG Embeddings Vector Database Knowledge Retrieval

Claude

AI Assistant ChatGPT Gemini Microsoft Copilot

Claude Code

Vibe Coding Cursor Windsurf Replit

Closed AI Environment

Edge AI Local Agent Open Source AI Small Language Model

CMP

Confidence Score

Adversarial Testing Jailbreak AI Hallucination Bias

Connector

Agent Skill Function Calling MCP WebMCP

Consumer AI

Business AI Public AI Tool Shadow AI Closed AI Environment

Context Window

Agent Memory Short-Term Memory Long-Term Memory Prompt

Conversational Reporting

Predictive Conversational Reporting Predictive Analytics

Copilot

AI Assistant Agent Agentic AI Virtual Agent

Cost-of-Acquisition Intelligence

Agentic Revenue Management Revenue Optimisation Demand Forecasting AI Guest Churn Prediction

CUPS

Concetto introdotto da Daniel C. Doppler, Quinta

Single Source of Truth AI-Ready Data Data Governance Agent-to-Agent Distribution

Cursor

Vibe Coding Windsurf Replit Claude Code

Data Governance

AI-Ready Data Data Lake Data Silos Real-Time Data

Data Lake

AI-Ready Data Data Governance Data Silos Real-Time Data

Data Silos

AI-Ready Data Data Governance Data Lake Real-Time Data

Deep Learning

Machine Learning Generative AI Transformer Embeddings

Deep Research

NotebookLM Knowledge Retrieval Enterprise Search AI Meeting Summary

Demand Forecasting AI

Agentic Revenue Management Revenue Optimisation Cost-of-Acquisition Intelligence Guest Churn Prediction

Digital Labour

Workflow Automation Hyperautomation RPA Function Calling

Direct Booking as an Execution Interface

A2A Agent-to-Agent Commerce Agent-to-Agent Distribution AI Agent Marketplace

Edge AI

Local Agent Closed AI Environment Open Source AI Small Language Model

Embeddings

RAG Vector Database Chunking Knowledge Retrieval

Enterprise Search

AI Search AI Overviews Zero-Click Search Perplexity

Escalation Logic

Human-in-the-Loop Human-on-the-Loop Human-out-of-the-Loop Human Override

Ethical Traveller

Concetto introdotto da Jonathan MacDonald, SELF

SELF Hotelier’s Oath

EU AI Act

AI Governance AI Policy AI Guardrails High-Risk Use Case

Fine-Tuning

Machine Learning Deep Learning Generative AI Transformer

Frontier Model

Large Language Model Small Language Model Reasoning Model Transformer

Function Calling

Agent Skill Connector MCP WebMCP

Gemini

ChatGPT Claude Microsoft Copilot GitHub Copilot

Generative AI

Machine Learning Deep Learning Transformer Embeddings

GEO

AEO LLMO Semantic Offer Control Bot-First Content

GitHub Copilot

ChatGPT Claude Gemini Microsoft Copilot

Gothic Flatline

Reverse Uncanny Valley Humans-as-Luxury Travel Singularity

GPT

ChatGPT OpenAI Large Language Model Small Language Model

Guest Churn Prediction

Agentic Revenue Management Revenue Optimisation Demand Forecasting AI Cost-of-Acquisition Intelligence

Guest Digital Twin

Guest Churn Prediction Predictive Analytics HXO Memory After the Stay

Hard AI

Concetto introdotto da Mark Fancourt, TRAVHOTECH

Edge AI Physical AI Soft AI

Headless CMS

Schema

High-Risk Use Case

AI Governance AI Policy AI Guardrails Low-Risk Use Case

Hospitality Evolution Framework

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Anthropocentric Hospitality Framework Hybrid Hospitality Framework Technocentric Hospitality Framework Humans-as-Luxury

Hotelier’s Oath

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Humans-as-Luxury Anthropocentric Hospitality Framework Lacanian Hospitality Ethical Traveller

HumAIn Framework

Concetto introdotto da Mark Fancourt, TRAVHOTECH

Human-on-the-Loop Human-in-the-Loop Human Override Hyperautomation

Human Override

Human-in-the-Loop Human-on-the-Loop Human-out-of-the-Loop Escalation Logic

Human Sustainability

Concetto introdotto da Davide Bernasconi, Co-fondatore & COO, Hoxell

Human Value Stack Ivanov Labour Shortage Framework Digital Labour

Human Value Stack

Hospitality Evolution Framework Anthropocentric Hospitality Framework Hybrid Hospitality Framework Technocentric Hospitality Framework

Human-in-the-Loop HITL

Human-on-the-Loop Human-out-of-the-Loop Human Override Escalation Logic

Human-on-the-Loop HOTL

Human-in-the-Loop Human-out-of-the-Loop Human Override Escalation Logic

Human-out-of-the-Loop HOOTL

Human-in-the-Loop Human-on-the-Loop Human Override Escalation Logic

Humans-as-Luxury

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Hospitality Evolution Framework Anthropocentric Hospitality Framework Hybrid Hospitality Framework Technocentric Hospitality Framework

HXO

Concetto introdotto da Terence Ronson, Pertlink Limited

AI Orchestration AI Concierge Guest Digital Twin True Recognition

Hybrid Hospitality Framework

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Hospitality Evolution Framework Anthropocentric Hospitality Framework Technocentric Hospitality Framework Humans-as-Luxury

Hyperautomation

Workflow Automation RPA Digital Labour Function Calling

IDE

GitHub Copilot Generative AI Windsurf Cursor

Intent Envelope

Concetto introdotto da George Roukas, GAIPAN

MCP WebMCP A2A Agent-to-Agent Commerce

Invisible Shortlist

Concetto introdotto da Kurt Weinsheimer, Sojern

Agentic Ranking AEO GEO AI Overviews

Ivanov Labour Shortage Framework

Concetto introdotto da Stanislav Ivanov, ROBONOMICS: The Journal of the Automated Economy

Digital Labour Human Value Stack Humans-as-Luxury Human Sustainability

Jailbreak

Adversarial Testing AI Hallucination Confidence Score Bias

Knowledge Graph

RAG Embeddings Vector Database Chunking

Knowledge Retrieval

RAG Embeddings Vector Database Chunking

Lacanian Hospitality

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

AI as UI Humans-as-Luxury Reverse Uncanny Valley Travel Singularity

Large Language Model LLM

Small Language Model Frontier Model Reasoning Model Transformer

Latency

Llama

Large Language Model Small Language Model Frontier Model Reasoning Model

LLM Citation

AEO GEO LLMO Semantic Offer Control

LLMO

AEO GEO Semantic Offer Control Bot-First Content

Local Agent

Agent Skill Function Calling Connector MCP

Long-Term Memory

Agent Memory Short-Term Memory Context Window Memory After the Stay

Low-Risk Use Case

AI Governance AI Policy AI Guardrails High-Risk Use Case

Machine Learning ML

Deep Learning Generative AI Transformer Embeddings

MCP

Agent Skill Function Calling Connector WebMCP

Memory After the Stay

Concetto introdotto da Edmondo Grassi, San Raffaele University of Rome

Guest Digital Twin Long-Term Memory Agent Memory

Microsoft Copilot

AI Assistant ChatGPT Claude Gemini

Model Switching

Edge AI Local Agent Closed AI Environment Open Source AI

Multi-Agent System

Agent Swarm Supervisor Agent AI Orchestration Agentic AI

Multimodal AI

Large Language Model Small Language Model Frontier Model Reasoning Model

NoHo

Concetto introdotto da Mark Fancourt, TRAVHOTECH

Humans-as-Luxury Human Value Stack HumAIn Framework

NotebookLM

ChatGPT Claude Gemini Microsoft Copilot

Open Source AI

Edge AI Local Agent Closed AI Environment Small Language Model

OpenAI

ChatGPT GPT

Perplexity

AI Search AI Overviews Zero-Click Search Semantic Search

Physical AI

Hard AI Edge AI

Predictive Analytics

Agentic Revenue Management Revenue Optimisation Demand Forecasting AI Cost-of-Acquisition Intelligence

Predictive Conversational Reporting

Conversational Reporting Predictive Analytics

Predictive Maintenance

Predictive Analytics

Private Knowledge Base

RAG Embeddings Vector Database Chunking

Prompt

Prompt Engineering Prompt Library Reverse Prompting Context Window

Prompt Engineering

Prompt Prompt Library Reverse Prompting Context Window

Prompt Library

Prompt Prompt Engineering Reverse Prompting Context Window

Proof of AI

Concetto introdotto da Jonathan MacDonald, SELF

Human-out-of-the-Loop SELF

Public AI Tool

Consumer AI Business AI Shadow AI Closed AI Environment

RAG

Embeddings Vector Database Chunking Knowledge Retrieval

Read-Only Mode

Human-in-the-Loop Human-on-the-Loop Human-out-of-the-Loop Human Override

Real-Time Data

AI-Ready Data Data Governance Data Lake Data Silos

Reasoning Model

Large Language Model Small Language Model Frontier Model Transformer

Replit

Vibe Coding Cursor Windsurf Claude Code

Revenue Optimisation

Agentic Revenue Management Demand Forecasting AI Cost-of-Acquisition Intelligence Guest Churn Prediction

Reverse Prompting

Prompt Prompt Engineering Prompt Library Context Window

Reverse Uncanny Valley

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

AI as UI Humans-as-Luxury Lacanian Hospitality Travel Singularity

Review Response AI

Brand Voice Control

RPA

Workflow Automation Hyperautomation Digital Labour Function Calling

Sandboxing

AI Governance AI Policy AI Guardrails High-Risk Use Case

Schema

AEO GEO LLMO Semantic Offer Control

SELF

Concetto introdotto da Jonathan MacDonald, SELF

Ethical Traveller Proof of AI

Semantic Layer

AI-Ready Data Data Governance Data Lake Data Silos

Semantic Offer Control

AEO GEO LLMO Bot-First Content

Semantic Search

AI Search AI Overviews Zero-Click Search Perplexity

Shadow AI

Consumer AI Business AI Public AI Tool Closed AI Environment

Short-Term Memory

Agent Memory Long-Term Memory Context Window

Single Source of Truth

AI-Ready Data Data Governance Data Lake Data Silos

Small Language Model SLM

Large Language Model Frontier Model Reasoning Model Transformer

Soft AI

Concetto introdotto da Mark Fancourt, TRAVHOTECH

Hard AI Generative AI Large Language Model

Supervisor Agent

Agent Swarm Multi-Agent System AI Orchestration Agentic AI

Swappability

Concetto introdotto da Stephan Wiesener, Apaleo GmbH

AI Vendor Lock-in Open Source AI

Synthetic Data

AI-Ready Data Data Governance Data Lake Data Silos

Synthetic Gaze

Concetto introdotto da Kristian Lupinski, Kastian Media

Multimodal AI Synthetic Data AI Hallucination Synthetic Persuasion

Synthetic Persuasion

Concetto introdotto da Neil Foster, Techtonic Hospitality Services

Synthetic Gaze Brand Voice Control

TCPG

Generative AI Token Tokenmaxxing Total Cost of Ownership

Pertlink Limited

Technocentric Hospitality Framework

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Hospitality Evolution Framework Anthropocentric Hospitality Framework Hybrid Hospitality Framework Humans-as-Luxury

Token

Tokenmaxxing TCPG Total Cost of Ownership AI ROI

Tokenmaxxing

Workflow Automation Token TCPG Total Cost of Ownership

Total Cost of Ownership TCO

Token Tokenmaxxing TCPG AI ROI

Training Data

AI-Ready Data Data Governance Data Lake Data Silos

Transformer

Large Language Model Small Language Model Frontier Model Reasoning Model

Travel Singularity

Concetto introdotto da Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

AI as UI Humans-as-Luxury Lacanian Hospitality Reverse Uncanny Valley

True Recognition

Concetto introdotto da Alan Young, Infor

HXO Guest Digital Twin Humans-as-Luxury

UCP

Gemini A2A Agent-to-Agent Commerce Agent-to-Agent Distribution

Unstructured Data

AI-Ready Data Data Governance Data Lake Data Silos

Vector Database

Embeddings RAG Chunking Knowledge Retrieval

Vibe Coding

Cursor Windsurf Replit Claude Code

Virtual Agent

Agent Agentic AI AI Assistant Copilot

Voice Agent

Voice AI Voice Commerce AI Concierge

Voice AI

Voice Agent Voice Commerce AI Concierge

Voice Commerce

A2A Agent-to-Agent Commerce Agent-to-Agent Distribution AI Agent Marketplace

WCAG

WebMCP

MCP Agent Skill Function Calling Connector

Windsurf

Vibe Coding Cursor Replit Claude Code

Workflow Automation

Hyperautomation RPA Digital Labour Function Calling

Write Access

Human-in-the-Loop Human-on-the-Loop Human-out-of-the-Loop Human Override

Zero Trust AI

AI Governance AI Policy AI Guardrails High-Risk Use Case

Zero-Click Search

AI Search AI Overviews Perplexity Semantic Search