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How to Translate Science into Felt Experiences

Following the launch of our cultural study ‘Neuroaesthetics—Design for the Mind’ in partnership with FSB Franz Schneider Brakel, we invited Kinda Studios co-founders Katherine and Robyn to host a webinar to answer these questions, and to bring to li...

Marriott International, Inc.
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Design Hotels
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Innovation
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How to Translate Science into Felt Experiences10 June 2024MarriottGuest Experience
How to Translate Science into Felt Experiences
McKinsey Insight: How the world’s best hotels deliver exceptional customer experience
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McKinsey Insight: How the world’s best hotels deliver exceptional customer experience

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury ...

McKinsey & Company
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CRM & Loyalty
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Guest Experience
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McKinsey Insight: How the world’s best hotels deliver exceptional customer experience20 March 2024McKinsey & CompanyGuest Experience
McKinsey Insight: How the world’s best hotels deliver exceptional customer experience
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Disney’s hugely ambitious Star Wars Starcruiser hotel that cost $2,400 a night forced to close after 18 months

Disney’s $2,400-a-night Star Wars hotel, which opened to much fanfare just over a year ago, is set to close in September. The Star Wars: Galactic Starcruiser, which launched in Walt Disney World in Orlando, Florida, on 1 March 2022, was initially ma...

independent.co.uk
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Hotel Openings
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Disney’s hugely ambitious Star Wars Starcruiser hotel that cost $2,400 a night forced to close after 18 months22 May 2023independent.co.ukGuest Experience
Disney’s hugely ambitious Star Wars Starcruiser hotel that cost $2,400 a night forced to close after 18 months
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Hoteliers Adapt Tech, Design To Reverse Downward Trend in Guest Satisfaction

Decreasing guest satisfaction in the hospitality industry is one of the symptoms of hotels not having the staff to keep up with consumers’ shifting demands. To alleviate both, hoteliers are leaning on new technology and unique designs to appeal to g...

HotelNewsNow (part of CoStar)
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Information Technology
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Hoteliers Adapt Tech, Design To Reverse Downward Trend in Guest Satisfaction10 March 2023HotelNewsNowGuest Experience
Hoteliers Adapt Tech, Design To Reverse Downward Trend in Guest Satisfaction