Guest Experience Filter Video HITEC Rewind: Tripleseat’s Whitney Spratt on Efficiency, Automation, and Keeping Hospitality Human At HITEC 2025, Whitney Spratt, General Manager of the Hotels Division at Tripleseat, shared how her team is delivering record growth, driven by word-of-mouth, customer-centric product development, and a commitment to empowering hospitality teams thr... Tripleseat More videos in Innovators More videos in HntvMore in this category Information TechnologyMore in this category InnovationMore in this category Guest Experience Video HITEC Rewind: Shiji’s Ryan King on Why Experience Is the New Currency in Hospitality At HITEC 2025, Ryan King, Senior Vice President for the Americas at Shiji Group, discussed why guest experience is measurable, and why it matters more than ever. He explained how tools like the Guest Review Index (GRI) allow hoteliers to detect oper... Shiji Group More videos in Solution providers More videos in HntvMore in this category Information TechnologyMore in this category Reputation ManagementMore in this category Guest Experience The Hotel Yearbook 2025 - Tech Edition Navigating Current Innovation and Future Breakthroughs Explore Your content on Hospitality Net? Hospitality Net membership explained
Video HITEC Rewind: Tripleseat’s Whitney Spratt on Efficiency, Automation, and Keeping Hospitality Human At HITEC 2025, Whitney Spratt, General Manager of the Hotels Division at Tripleseat, shared how her team is delivering record growth, driven by word-of-mouth, customer-centric product development, and a commitment to empowering hospitality teams thr... Tripleseat More videos in Innovators More videos in HntvMore in this category Information TechnologyMore in this category InnovationMore in this category Guest Experience
Video HITEC Rewind: Shiji’s Ryan King on Why Experience Is the New Currency in Hospitality At HITEC 2025, Ryan King, Senior Vice President for the Americas at Shiji Group, discussed why guest experience is measurable, and why it matters more than ever. He explained how tools like the Guest Review Index (GRI) allow hoteliers to detect oper... Shiji Group More videos in Solution providers More videos in HntvMore in this category Information TechnologyMore in this category Reputation ManagementMore in this category Guest Experience
