Reputation Management

Guest Reviews and Feedback: The Path to Increased Revenue

Today the guest journey largely occurs online, from research, inquiry, booking, and even the check-in and check-out experience can occur digitally. With so much happening digitally, hotels need to maximize their customer channels as much as possible...

Nick Reid

Revenue Operations Lead

Customer Alliance

More in this category

Revenue Management

More in this category

Reputation Management

Customer Alliance

Measuring CSAT: Why it matters and how to manage and improve it

In the hospitality industry, KPIs and metrics play a crucial role in evaluating and improving business performance. Metrics like occupancy rates, Online review scores, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) are essential f...

Björn Östberg

Björn Östberg

CPO & Managing Director

Customer Alliance

More in this category

More in this category

Reputation Management

Customer Alliance

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

After several years of incredibly challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance an...

J.D. Power

More in this category

Industry Rankings

More in this category

Reputation Management

Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds

Grata’s Reputation Platform Enrolls Additional High Profile Service Brands

Grata is the first-of-its-kind reputation platform dedicated to capturing and showcasing the value frontline service workers provide to customers and brands. Following a successful round of seed funding in December 2022, Grata announces their innova...

Grata

More in this category

Information Technology

More in this category

Reputation Management

TrustYou Completes Management Buyout, Splits from Recruit Group

After a 5-year partnership with Recruit Group, TrustYou seizes the opportunity to buy back full ownership of company shares with a renewed vision and an opportunity to expand and grow in the hospitality space. Munich, 25 January 2023 - Today, TrustY...

TrustYou GmbH

More in this category

More in this category

Travel Technology

More in this category

Hotel Ratings & Classification

More in this category

Reputation Management

TrustYou Completes Management Buyout, Splits from Recruit Group