All Latest News Filter White Paper The Definitive Guide to More Efficient Hotel Operations in 2024 In an era of rising operational costs and sustained labor challenges, operational efficiency in hotel back offices has become paramount. Uncover simple steps to automating many aspects of a back office that will improve hotel operations, reduce cost... myDigitalOffice More in this category Property TechnologyMore in this category Management CompaniesMore in this category Finance & AccountingMore in this category Big Data More like this White Paper The Best Practices for Finding and Implementing the Best Hospitality Accounting Solution Choosing the perfect accounting and financial reporting software for your company is a crucial decision that can have a significant impact on your financial management and efficiency now and in the future. When looking at establishing, maintaining, ... M3 More in this category FinanceMore in this category Management CompaniesMore in this category Finance & Accounting More like this White Paper The Impact Of Contact Centers In The Hospitality Industry The travel and tourism industry represents one of the most important sectors in the economy. It is a highly competitive sector that relies on customer engagement and service that exceeds customer expectations. The most successful organizations find ... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category CRM & LoyaltyMore in this category Lodging Industry More like this White Paper Lies, Damned Lies And Call Center Statistics It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell ex... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category Lodging IndustryMore in this category Guest Experience More like this White Paper Forecast Accuracy: Why Mape? Yield management allows hotels to manage the capacity of their rooms more profitably, and the accuracy of statistical forecasting determines how useful it will be. Inaccurate forecasts can result in decreased revenue, earnings, and operational chall... ComOps More in this category Revenue ManagementMore in this category CRM & LoyaltyMore in this category Finance & AccountingMore in this category Big Data More like this White Paper Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. In addition to your casino and property management platforms, your organization most likely has ... ComOps More in this category Information TechnologyMore in this category CRM & LoyaltyMore in this category Digital MarketingMore in this category Guest Experience More like this White Paper Total Revenue Management - Casino Hotels Casino hotels comprise only a tiny fraction of hundreds of thousands of hotels across the world. Perhaps due to this limited scope, the industry lacks universal performance metrics, and casino customers might find frustratingly varied booking experi... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category Casinos-Gaming More like this White Paper Advantages To Outsourcing Your Contact Center Operations In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party ... ComOps More in this category Revenue ManagementMore in this category CRM & LoyaltyMore in this category Lodging IndustryMore in this category Guest Experience More like this White Paper Best Practices For Optimized Contact Center Operations A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips wil... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category Lodging IndustryMore in this category Chatbots, Robotics & AI More like this White Paper A Blueprint for Success: Unraveling the Complexities of Budgeting and Forecasting Budgeting stands as a pivotal process for hoteliers, allowing them to strategically structure their operations, personnel, and resources to meet their forthcoming financial objectives. P&L benchmarking offers a valuable framework to facilitate accur... M3 More in this category Property TechnologyMore in this category Finance & Accounting More like this The Hotel Yearbook ESG 2024 Unlocking the ESG Innovation Stack in Hospitality Download Your content on Hospitality Net? Hospitality Net membership explained
White Paper The Definitive Guide to More Efficient Hotel Operations in 2024 In an era of rising operational costs and sustained labor challenges, operational efficiency in hotel back offices has become paramount. Uncover simple steps to automating many aspects of a back office that will improve hotel operations, reduce cost... myDigitalOffice More in this category Property TechnologyMore in this category Management CompaniesMore in this category Finance & AccountingMore in this category Big Data More like this
White Paper The Best Practices for Finding and Implementing the Best Hospitality Accounting Solution Choosing the perfect accounting and financial reporting software for your company is a crucial decision that can have a significant impact on your financial management and efficiency now and in the future. When looking at establishing, maintaining, ... M3 More in this category FinanceMore in this category Management CompaniesMore in this category Finance & Accounting More like this
White Paper The Impact Of Contact Centers In The Hospitality Industry The travel and tourism industry represents one of the most important sectors in the economy. It is a highly competitive sector that relies on customer engagement and service that exceeds customer expectations. The most successful organizations find ... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category CRM & LoyaltyMore in this category Lodging Industry More like this
White Paper Lies, Damned Lies And Call Center Statistics It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell ex... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category Lodging IndustryMore in this category Guest Experience More like this
White Paper Forecast Accuracy: Why Mape? Yield management allows hotels to manage the capacity of their rooms more profitably, and the accuracy of statistical forecasting determines how useful it will be. Inaccurate forecasts can result in decreased revenue, earnings, and operational chall... ComOps More in this category Revenue ManagementMore in this category CRM & LoyaltyMore in this category Finance & AccountingMore in this category Big Data More like this
White Paper Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. In addition to your casino and property management platforms, your organization most likely has ... ComOps More in this category Information TechnologyMore in this category CRM & LoyaltyMore in this category Digital MarketingMore in this category Guest Experience More like this
White Paper Total Revenue Management - Casino Hotels Casino hotels comprise only a tiny fraction of hundreds of thousands of hotels across the world. Perhaps due to this limited scope, the industry lacks universal performance metrics, and casino customers might find frustratingly varied booking experi... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category Casinos-Gaming More like this
White Paper Advantages To Outsourcing Your Contact Center Operations In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party ... ComOps More in this category Revenue ManagementMore in this category CRM & LoyaltyMore in this category Lodging IndustryMore in this category Guest Experience More like this
White Paper Best Practices For Optimized Contact Center Operations A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips wil... ComOps More in this category Property TechnologyMore in this category Revenue ManagementMore in this category Lodging IndustryMore in this category Chatbots, Robotics & AI More like this
White Paper A Blueprint for Success: Unraveling the Complexities of Budgeting and Forecasting Budgeting stands as a pivotal process for hoteliers, allowing them to strategically structure their operations, personnel, and resources to meet their forthcoming financial objectives. P&L benchmarking offers a valuable framework to facilitate accur... M3 More in this category Property TechnologyMore in this category Finance & Accounting More like this