White Paper

The Impact Of Contact Centers In The Hospitality Industry

The travel and tourism industry represents one of the most important sectors in the economy. It is a highly competitive sector that relies on customer engagement and service that exceeds customer expectations. The most successful organizations find ...

ComOps
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Property Technology
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Revenue Management
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CRM & Loyalty
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Lodging Industry
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The Impact Of Contact Centers In The Hospitality Industry 5 September 2023ComOpsRevenue Management
The Impact Of Contact Centers In The Hospitality Industry
White Paper

Lies, Damned Lies And Call Center Statistics

It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell ex...

ComOps
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Property Technology
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Revenue Management
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Lodging Industry
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Guest Experience
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Lies, Damned Lies And Call Center Statistics 4 September 2023ComOpsRevenue Management
Lies, Damned Lies And Call Center Statistics
White Paper

Forecast Accuracy: Why Mape?

Yield management allows hotels to manage the capacity of their rooms more profitably, and the accuracy of statistical forecasting determines how useful it will be. Inaccurate forecasts can result in decreased revenue, earnings, and operational chall...

ComOps
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Revenue Management
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CRM & Loyalty
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Finance & Accounting
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Big Data
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Forecast Accuracy: Why Mape? 1 September 2023ComOpsRevenue Management
Forecast Accuracy: Why Mape?
White Paper

Advantages To Outsourcing Your Contact Center Operations

In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party ...

ComOps
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Revenue Management
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CRM & Loyalty
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Lodging Industry
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Guest Experience
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Advantages To Outsourcing Your Contact Center Operations29 August 2023ComOpsRevenue Management
Advantages To Outsourcing Your Contact Center Operations
White Paper

Best Practices For Optimized Contact Center Operations

A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips wil...

ComOps
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Property Technology
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Revenue Management
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Lodging Industry
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Chatbots, Robotics & AI
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Best Practices For Optimized Contact Center Operations28 August 2023ComOpsRevenue Management
Best Practices For Optimized Contact Center Operations
White Paper

HSMAI and Revenue Analytics Release a New White Paper - The New RMS: A Buying Guide

The Hospitality Sales and Marketing Association International (HSMAI) and Revenue Analytics present The New RMS: A Buying Guide, a new white paper that explores modern hotel revenue management systems, including how they have evolved — and how they ...

The Hospitality Sales and Marketing Association International (HSMAI)
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Revenue Management
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HSMAI and Revenue Analytics Release a New White Paper - The New RMS: A Buying Guide 4 June 2021HSMAIRevenue Management
HSMAI and Revenue Analytics Release a New White Paper - The New RMS: A Buying Guide