The Hotelier’s Guide to Operational Excellence in 2025
White Paper

The Hotelier’s Guide to Operational Excellence in 2025

By examining five key areas of hotel operations, this whitepaper serves as a comprehensive roadmap for hoteliers looking to thrive in a data-driven world. It highlights how leveraging data and technology can lead to more efficient processes, better ...

Otelier (formerly myDigitalOffice)
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Management Companies
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Big Data
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Guest Experience
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Housekeeping
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The Hotelier’s Guide to Operational Excellence in 2025 2 October 2024Otelier (formerly myDigitalOffice)Guest Experience
The Hotelier’s Guide to Operational Excellence in 2025
What Hotel Guests Really Want to Know – Top 50 Questions Asked
White Paper

What Hotel Guests Really Want to Know – Top 50 Questions Asked

This free report presents HiJiffy’s first-party data on the most common topics of hotel guests’ questions in the summer of 2023, based on over 1.7 million conversations handled by AI in that period. The insights presented in this publication can emp...

HiJiffy
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Social Media
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Big Data
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Chatbots, Robotics & AI
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Guest Experience
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What Hotel Guests Really Want to Know – Top 50 Questions Asked28 May 2024HiJiffyGuest Experience
What Hotel Guests Really Want to Know – Top 50 Questions Asked
The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations
White Paper

The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. This white paper explores the imperative role of structured guest data in enhancing marketing...

CRQLAR
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CRM & Loyalty
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Guest Experience
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Luxury Travel
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The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations14 April 2024CRQLARGuest Experience
The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations
White Paper

Lies, Damned Lies And Call Center Statistics

It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell ex...

ComOps
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Property Technology
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Revenue Management
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Lodging Industry
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Guest Experience
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Lies, Damned Lies And Call Center Statistics 4 September 2023ComOpsGuest Experience
Lies, Damned Lies And Call Center Statistics
White Paper

Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley

Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. In addition to your casino and property management platforms, your organization most likely has ...

ComOps
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Information Technology
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CRM & Loyalty
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Digital Marketing
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Guest Experience
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Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley31 August 2023ComOpsGuest Experience
Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley
White Paper

Advantages To Outsourcing Your Contact Center Operations

In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party ...

ComOps
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Revenue Management
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CRM & Loyalty
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Lodging Industry
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Guest Experience
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Advantages To Outsourcing Your Contact Center Operations29 August 2023ComOpsGuest Experience
Advantages To Outsourcing Your Contact Center Operations