How to Turn Mandatory PMS Upgrade into Golden Opportunity
These transitions can be disruptive and often expensive challenges for any operator, but some savvy hoteliers are taking advantage of this opportunity to assess their current operational needs and evaluate other Property Management Systems to help them achieve their revenue, service and hotel management goals.
Operators turn to NORTHWIND-Maestro for flexible technology, service, stability | A growing number of operators faced with service disruptions from vendor acquisition or forced migrations are turning to NORTHWIND because they trust its 30 years of uninterrupted service to hoteliers like themselves. NORTHWIND provides the widely installed Maestro Suite of over 20 fully-integrated property management and reservations software modules supported by its Diamond Plus Service agreement, the industry’s most comprehensive installation, training and support program. NORTHWIND has never in 30 years of operation charged users with current maintenance agreements for version upgrades or forced them to migrate platforms.
Maestro provides free transition services to ensure a smooth installation | Hotel operators faced with costly mandated system upgrades have alternatives. NORTHWIND-Maestro understands the needs of hoteliers operating single independent properties and hotel groups and provides professional transition services from third-party legacy systems to the Maestro Property Management Suite. NORTHWIND services include:
- Professional on-site system conversion and installation services
- Free Web-based transition-assistance for newly trained staff
- Personalized management training to ensure the most effective system use.
NORTHWIND-Maestro also provides free upgrades and enhancements to all users as part of its standard Diamond Plus Service agreement in addition to responsive North American-based 24/7 live system support.
Experts agree that a well trained staff provides better guest service | Respected industry consultant Jon Inge recently cited the importance of frequent professional refresher training to maintain staff productivity and operating efficiency in his online newsletter. "I emphasize the value of refresher training to all my clients," Inge says. "It really helps them use their systems more effectively." NORTHWIND-Maestro agrees. That is why NORTHWIND’s Diamond Plus Service for new Maestro users includes three months of free one-hour scheduled monthly online system-transition training sessions to supplement Maestro’s onsite instruction to assist property staff in becoming proficient with their Maestro system quickly and become more productive and provides better service.
Maestro refresher training and new hire instruction includes:
- Continuous personalized online and onsite training classes
- Professional operations consulting services and productivity review
- Free Maestro for Beginners and on-demand live training over the web
- Remote and onsite customized training.
Continuous free upgrades and refresher training
- Going to IHM/RS in New York? NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel/Motel and Restaurant Show November 8-11.
- Visit NORTHWIND-Maestro at the Historic Hotels of America show in Riverside, California Nov 11-13th.
Maestro Property Management Solution
About NORTHWIND – Maestro PMS | NORTHWIND is recognized in the hospitality industry for its “standard setting” Diamond Plus Service and robust integrated Maestro technology. With over 30 years of experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands that you need a scalable and flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.