Today’s competitive markets require that all hotels maximize the efficient handling of every in-bound reservation inquiry. Choice Hotels International has chosen Hospitality Softnet, Inc. as one of its partners in the re-launching of their Guest Service and Reservation Agents training platform, ResCoach. This leading edge, web based learning program has been designed to give Choice Hotels associates the immediate training needed to address the hospitality needs of its customers, and maximize the reservation closure rate that it vital to every hotels long term health.

“We are very grateful to be chosen by Choice Hotels International as a program partner for this valuable training” says Gary Richards, Partner Hospitality Softnet, Inc. “Our Mystery Reservation Shopping program has been customized to reinforce the training investment that each owner of a Choice brand makes in his/her associates. As a follow up to the hotels’ initial training through ResCoach, this economical feedback will immediately assist the local ownership and management team to continue to exceed market share in their respective cities.”

Hospitality Softnet, Inc. offers numerous different Management and Sales Solutions. These include services such as: mystery shopping calls and training for sales, Catering, and Reservations; group market intelligence; on-site service standards assessments; and group teleprospecting. Customers include organizations such as Choice Hotels International, Starwood Hotels and Resorts, Hyatt Hotel Corporation, Embassy Suites, Homewood Suites, Inter-Continental Hotels, Omni Hotels, John Q. Hammons Hotels, Davidson Hotels, Pyramid Hotel Group, Peabody Hotel Group, Sonesta Hotels, and many other leading lodging companies.

Gary Richards
617-854-6554