ReviewPro, the international leader in online reputation and social media management for the hotel industry, has released its Global Review Index ™ Top Hotel Rankings for a total of twenty cities in France and Italy.

The Top Hotel Rankings are based on the Global Review Index™, a benchmark for guest satisfaction in the hotel industry that is calculated with guest review scores from hundreds of the most relevant Online Travel Agencies (OTAs) and review sites worldwide.

In Paris, the Favart took the #1 spot in the ranking, followed by Fouquet's Barriere and Pavillon de la Reine. In the other French cities, the number one spots went to Villa Gallici (Aix-en-Provence), Le Grand Hotel Bordeaux (Bordeaux), Five Hotel & Spa (Cannes), Villa Florentine (Lyon), Music Hotel (Marseille), Hotel de la Regate (Nantes), Hotel Villa Les Cygnes (Nice), Cour Du Corbeau Hotel (Strasbourg) and Pullman Toulouse Centre (Toulouse).

In Rome, Albergo del Senato is the hotel with the best online reputation, followed by Portrait Suites and Hotel Appia 442. Aemilia Hotel (Bologna), Four Seasons Florence, Meliá Genova, Four Seasons Milan, Ranch Palace (Naples), Top Falkensteiner Palazzo Sitano (Palermo), Hotel Card International (Rimini), Grand Hotel Sitea (Turin) and Hotel Canal Grande (Venice) lead the rankings in the other Italian cities in this ranking.

The full rankings are available at reviewpro.com/rankings.

About the Global Review Index ™ Top Hotel Rankings

Originally piloted in 2011, these B2B rankings are calculated based on guest reviews from more than one hundred of the most relevant review sites and online travel agencies (OTA) and evaluate reviews for 3, 4 and 5 star hotels over the course of a 12-month period. The ranking are based on the Global Review Index ™ (GRI), a proprietary algorithm developed by ReviewPro in conjunction with leading hotel industry experts. It enables hotels to know their current quality score, track their performance over time and compare their online reputation to their competitors or to other hotels within their chain with a single index. Currently, the Global Review Index ™ is being used both as a key internal metric and to establish online reputation objectives for thousands of hotels around the world. Please see our FAQ for more information.

About ReviewPro

ReviewPro is the leading international provider of online reputation and social media management solutions to the hotel industry. We aggregate hundreds of millions of social media mentions, in over 35 languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms. ReviewPro provides the analysis, customer intelligence, competitive benchmarking and automated reporting needed to help hoteliers more effectively manage across their organizations. Thousands of hotels in more than 70 countries, including some of the most recognized hotel brands in the world, rely on ReviewPro to better understand and improve guest satisfaction and to profit from the social web. Clients include Alila Hotels & Resorts, the Cavendish London, Citizen M Hotels, Concorde Hotels & Resorts, Corinthia Hotels, Epoque Hotels,1895 Historic Hotels, Hotusa Hotels, Iberostar Hotels & Resorts, Louvre Hotels Group, Meliá Hotels International, Millennium Hotels & Resorts, Occidental Hotels & Resorts, the Red Carnation Hotel Collection, the Roger Smith Hotel and Swiss-Belhotel International.

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