Using the hotel software, protel Messenger automatically sends messages not only within the hotel, but especially between the hotel and its guests. Be it emails or texts (SMS), be it time-controlled or triggered by certain events, the communication module for the protel hotel management system brings hotel departments and guests closer together.

Quick and easy communication with the guest is the key to providing efficient and amazing service. There are many reasons for sending messages to guests, not only during, but also before and after their stay. protel Messenger enables hoteliers to integrate their guests into the daily happenings of their hotel using the shortest paths possible. protel Messenger uses the data from the protel hotel management system (HMS) to automatically send messages without staff having to even lift a finger.

The logic behind protel Messenger is obvious. The reasons for sending a guest a message and additional information are usually connected to an action in the hotel management system. Example: The sending of a booking confirmation after a reservation has been created. The possibilities are almost endless: A short message is sent to the guest, as soon as the housekeeping-team has set the room status to "clean" in the HMS. Or an email is sent to the guest two days after departure thanking the guest for their stay and offering a link to a short guest-survey.

The automatic sending of emails and short texts via the HMS noticeably makes the communication between the hotel and the guests easier. Within the hotel, many work areas and procedures also profit from automatic cross-departmental communication. This positive effect is reinforced by the use of mobile devices and applications such as the protel Housekeeping app. Interacting with other applications directed towards the guest, such as protel Survey or protel Voyager (our hotel app for the guest), protel Messenger sets the scene for offering guests a perfect all round service - before, during, and after their stay.

About protel | Hotel software made in Germany

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. Formed 27 years ago in Dortmund, Germany, shaped by one of the world's most dynamic overseas investment markets, the beating heart of this modern software company serves only hospitality. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages – "the largest hotels on Earth "- were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. More than 14,000 hotels worldwide choose to power their business with protel. Continuing to influence the technological change within the hospitality industry, protel speaks excellent hotel. Talk to us today. www.protel.net

Isabelle Middeke
Technical and Corporate Communication
+49 231 915 930

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