protel Messenger: Communication is the bonding force!
Automatic messages strengthen bonds between hotel and guests
Using the hotel software, protel Messenger automatically sends messages not only within the hotel, but especially between the hotel and its guests. Be it emails or texts (SMS), be it time-controlled or triggered by certain events, the communication module for the protel hotel management system brings hotel departments and guests closer together.
The logic behind protel Messenger is obvious. The reasons for sending a guest a message and additional information are usually connected to an action in the hotel management system. Example: The sending of a booking confirmation after a reservation has been created. The possibilities are almost endless: A short message is sent to the guest, as soon as the housekeeping-team has set the room status to "clean" in the HMS. Or an email is sent to the guest two days after departure thanking the guest for their stay and offering a link to a short guest-survey.
The automatic sending of emails and short texts via the HMS noticeably makes the communication between the hotel and the guests easier. Within the hotel, many work areas and procedures also profit from automatic cross-departmental communication. This positive effect is reinforced by the use of mobile devices and applications such as the protel Housekeeping app. Interacting with other applications directed towards the guest, such as protel Survey or protel Voyager (our hotel app for the guest), protel Messenger sets the scene for offering guests a perfect all round service - before, during, and after their stay.
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service solutions exclusively for the hospitality industry. The consistent focus on the needs of this industry makes protel one of the most successful providers of advanced hotel management systems. Whatever the requirements, whether installed on-site, web-based "in the Cloud" or as a hybrid solution, protel"s flexible and scalable software solutions cover the full industry spectrum, from small independent hotels to global hotel chains. In over 80 countries, hotels and hotel management schools around the world attest to protel"s high-level expertise and reliability, a third of them using protel Cloud Solutions.
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