CheckMate’s Guest-Centric Mobile Check-In Technology Receives Overwhelming Response at Inaugural HITEC
Attendees prove strength and possibilities of mobile engagement are top priority for hospitality companies
CheckMate is customized to the hotel brand and extends the guest relationship beyond the walls of the property by empowering them to check-in and interact with the hotel on a smartphone. The platform also provides the operator with a rich customer profile before the guest arrives including contact information, room preferences, special requests, arrival times, loyalty numbers, social and TripAdvisor history. That information can be used effectively to create personalized experiences and targeted real-time offers that drive revenue as well as improve guest satisfaction.
Hoteliers embracing a mobile strategy for their brand have the opportunity to differentiate themselves from their competitors by proactively communicating with guests to strengthen relationships, increase loyalty and reduce unnecessary delays at the front desk. With 250 million smartphones and 280 million tablets in use in the U.S. by 2017, mobile represents a large opportunity for hoteliers to win new customers and engage their existing client base.
The show was a perfect venue to showcase CheckMate’s newest capabilities and the feedback we received about the product exceeded all our expectations, Patterson adds. “We are looking forward to the exciting new relationships and implementations that will result from this.”For a demo, please visit .
CheckMate enables hotels to provide a better welcome experience to guests. The revolutionary new technology allows guests to complete check-in via their mobile phones and empowers hotels of any size to increase revenue and exceed guest expectations.