Airbnb revamps its review system
Hosts and guests see feedback simultaneously, review period cut to 14 days
Airbnb today announced it has revamped its review system to promote more and more honest feedback. Given that the accommodation service is completely built on trust, this feature is arguably the most important to ensuring its continued use: both hosts and guests can make informed decisions before and during the stay. The first change is that reviews will now be revealed to hosts and guests simultaneously: they will only be shown after both participants have completed their assessment of the experience. This is in response to both hosts and guests worrying that if they leave an honest review, they might receive an unfairly critical review in response.