Lodging Interactive Hosts Free Social Customer Care Webinar
Hoteliers can discuss the importance of social customer service on Twitter with industry experts.
Tuesday, August 12, 2014
1:00 - 2:00 PM EDT
With 72% of people expecting a response within an hour on Twitter when issuing a complaint, according to Lithium Technologies survey data, hoteliers need to find a way to provide personal, proactive customer care online.
Hosted by Lodging Interactive's Founder and President, DJ Vallauri and Director of CoMMingle Social Media, Rosella Virdo, the hour-long webinar will cover the essentials for providing effective social customer care, how to best utilize social customer service to resolve potentially negative situations as well as how Social Voices, a 24/7/365 social listening service, can assist hoteliers in staying connected with guests throughout their stay.
"Properties need to position themselves to stay competitive in a consumer world that looks to social media to resolve customer service issues in real time," says Vallauri. "Recognizing how your guests are trying to reach you and building a robust social customer care system to deliver superior service is essential."
Register online to attend this complimentary social customer care webinar.
To learn more about Lodging Interactive's Social Voices and how it can help hoteliers actively listen and rapidly respond to the online conversations regarding their properties, please visit: www.lodginginteractive.com.
About Lodging Interactive
Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing and social media engagement and reputation management agency exclusively servicing the hospitality industry. Through its web design and search optimization division as well as its CoMMingle Social Media Division, Lodging Interactive provides effective Internet marketing services to hundreds of branded and independent properties as well as management companies, restaurants and spas. CoMMingle has established itself as the largest provider of reputation management services for the hospitality industry, handling over 200,000 guest review responses. The company also offers fully managed Live Chat agents for hotel websites through its LiveChatForHotels.com division.
Lodging Interactive is an HSMAI Adrian Award winner, and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Web Marketing Association, Academy of Interactive & Visual Arts, and Travel Weekly"s Magellan Awards have recognized Lodging Interactive as an industry leader.
Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and the company"s president, DJ Vallauri, currently serves on the Board of Directors of HSMAI"s New York Chapter and is a Forbes.com Agency Council contributor. For more information, please contact firstname.lastname@example.org, 877-291-4411 or visit the company"s website.