Industry Update
Supplier News 9 January 2018

How Shift Work Affects Restaurant and Hotel Workers

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TSheets.com

Boise, ID -- Two-thirds of restaurant and hotel workers say they get less than a week's notice of their shift schedule and 58% have had a shift canceled or changed at the last minute, according to research released today by TSheets.

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Last minute schedule changes are something shift works are very familiar with and this can lead to many issues for employees.

42% say these last minute changes have cost them money on their paycheck, 20% have had to find last-minute childcare, and 30% have missed an important family or social event.

It's no surprise then that 94% say it's important for employers to compensate employees when shifts are moved or canceled last minute.

"Business owners need to understand the struggles their employees have working shifts," said Rieva Lesonsky, CEO of GrowBiz Media and SmallBizDaily.com. "Once they recognize the challenges, it's important to do everything they can to combat them and provide solutions—and make them feel valued. This will help increase productivity and reduce turnover."

New legislation in Oregon, New York City, Seattle, and several cities in California seeks to address some of these issues.

More Info:

For any question about the data from TSheets for your own analysis, please contact Patrick Adcock or Stephanie Jeneson.

Citations: If you would like to cite these survey findings please attribute the research to TSheets with a link to https://www.tsheets.com/employee-scheduling as the source.

Methodology: TSheets commissioned Pollfish to survey 1,000 U.S. employees aged 18+, between September 22 and September 23, 2017. Of the 1,000 respondents, 173 work in health-care. Their questions to the following answers are below:

--- Full data available below ---

Before you start a new shift schedule, how much notice does your employer give you of what your schedule will be?

66% of restaurant and hotel workers get less than a week's notice of their shift schedule.

Just 12% of restaurant and hotel workers get at least 2 weeks' notice of their shift schedule.

How would you describe the notice your employer gives before releasing a new shift schedule?

60% of restaurant and hotel workers say their employer doesn't always give them enough notice of their weekly shift schedule.

Have you ever:

  • Been told when you arrive at work that your shift has been canceled or changed
  • Been told on your way to work that your shift has been canceled or changed
  • Been told the night before that your shift has been canceled or changed
  • None of the above

58% of restaurant and hotel workers say they have had a shift canceled or changed at the last minute.

  • 39% of them said it has happened "the night before"
  • 22% of them said it has happened "on the way to work"
  • 30% of them said it has happened "when arriving at work"

How important is it for employers to compensate employees when shifts are moved or canceled at the last minute?

94% of restaurant and hotel workers believe it's important for employers to compensate employees when shifts are moved or canceled at the last minute.

When your employer changes your work schedule at the last minute, have you ever:

When shift schedules are changed at the last minute:

  • 20% of restaurant and hotel workers have had to find last-minute childcare
  • 28% of restaurant and hotel workers have had wasted money on travel expenses
  • 43% of restaurant and hotel workers have received less income
  • 20% of restaurant and hotel workers have missed a payment due to lost income
  • 33% of restaurant and hotel workers have missed an important family or social event
  • 14% of restaurant and hotel workers have quit or threatened to quit their job
  • 2% of restaurant and hotel workers have posted a negative comment on social media
  • 38% of restaurant and hotel workers have complained to coworkers

Does your typical weekly shift pattern make it easier or harder to do the following?

  • Eat well
  • Exercise
  • See family
  • See friends
  • Pursue hobbies
  • Schedule appointments
  • Sleep well


  • 69% of restaurant and hotel workers say their shift pattern makes it harder to exercise
  • 66% of restaurant and hotel workers say their shift pattern makes it harder to see friends
  • 66% of restaurant and hotel workers say their shift pattern makes it harder to see family
  • 65% of restaurant and hotel workers say their shift pattern makes it harder to pursue hobbies
  • 63% of restaurant and hotel workers say their shift pattern affects their sleep
  • 59% of restaurant and hotel workers say their shift pattern affects their diet

How much control do you have over the days and times that you work?

  • 19% of restaurant and hotel workers say they have no control over the hours they work.
  • Just 9% say they can choose which shifts they work.
  • The remainder said they can express a preference and this may or may not be taken into consideration.

How many years have you been doing shift work?

  • 16% of the sample had been doing shift work for more than 10 years.
  • 11% of the sample had been doing shift work for less than one year.

Where do you see yourself in 10 years' time?

  • 25% of restaurant and hotel workers say they want to be working shifts in 10 years' time.
  • 63% of restaurant and hotel workers say they do not want to be working shifts in 10 years' time.
Contact
Patrick Adcock
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