Industry Update
Supplier News30 May 2019

Luxury Manhattan Hotel Elevates Guest Experience with Go Moment’s Ivy® Smartconcierge

Ivy opens up personalized service, additional revenue opportunities and boosts guest satisfaction scores through text or voice messaging to automate common tasks and resolve guest requests in seconds

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Go Moment

Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have added the iconic Walker Hotel Greenwich Village to their growing list of luxury independent hotel clients.

Located in the Greenwich Village neighborhood of Lower Manhattan, Walker Hotel offers guests an authentic NYC hotel experience through high-touch customer service, thoughtful programming and local partnerships. The unique property now has even more to offer with the implementation of Go Moments's smartconcierge Ivy®, the most advanced AI-powered, messaging-based smartconcierge designed to work synergistically with hotel staff to serve as a guest's single point of contact for their entire stay. Simple transactional asks like more towels, the hotel Wi-Fi password, or borrowing a phone charger and even more complicated ones, like booking dinner reservations or finding show tickets, can be satisfied with record efficiency by the smartconcierge.

The smartconcierge solution can also be seen as an amenity and an enhancement to the on-property staff, who may not have time to handle simultaneous guest requests during peak hours. Ivy can do more than just respond to inbound guest inquiries. With hybrid programming and organic intelligence, this unique smartconcierge can proactively anticipate needs by checking on guests and asking them questions that can enhance their stay, avoid guest issues, and deliver up-serve revenue opportunities.

"Exceeding guest expectations is at the heart of our brand promise," "explains the hotel's Managing Director MarcAnthony Crimi. "By investing in tools to automate time-consuming tasks and manage requests, we can respond faster to more high-value service needs, which is a huge advantage us in our quest to build loyalty through memorable guest experiences."

Walker Hotel Greenwich Village is a 113-room luxury lifestyle hotel just steps from downtown New York's landmark neighborhoods of Union Square, SoHo, Chelsea and the famed Meatpacking District. The Georgian Revival architecture combined with the romantic Art-Deco interiors is reminicent of the early days of Greenwich Village. Guests are invited to settle into the sumptous Parlour, perfect for an early morning coffee or evening cocktail by the fire. Tucked inside Walker Hotel Greenwich Village is Society Cafe, a market-to-table American restaurant by rising star Executive Chef Manuel Gonzalez. Supporting local farms, Chef Gonzalez can be found shopping in the nearby Union Square Greenmarket 4-days per week for his ever evolving seasonal menu. On Friday and Saturday evenings, live Jazz is performed featuring the master musicians from The New School of Jazz, A Greenwich Village institution since 1919.

"Hotels that are improving the way they communicate and engage with guests by embracing new technologies are leading the pack in service, revenue, and loyalty," says Raj Singh, CEO of Go Moment. "The real-time gratification provided by Ivy has led guests to use it ten times more than calling for human assistance. The Walker Hotel is a unique and very special property, and we are thrilled to welcome them as a client. We are looking forward to helping them streamline their operations and achieve their goals."

To learn more about Ivy and Go Moment, visit

About Go Moment

Ivy, powered by Go Moment, is the world's first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers common guest inquiries like "What's the Wi-Fi password?" in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience anywhere, any time. Ivy has served tens of millions of guests, and she's often recognized in TripAdvisor reviews for providing exceptional service.

All product names, logos, and brands are property of their respective owners. All company, product and service names used in this press release are for identification purposes only. Use of these names, and brands does not imply endorsement.

Deborah Pevenstein
VP, Marketing
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