Industry Update
Press Release16 March 2020

HSMAI SPECIAL REPORT: Crisis Communications for Hospitality Marketing Professionals

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In a crisis situation, business leaders don't just need information. They need inspiration. They need success stories. That's what this HSMAI Special Report — presented with the support of HSMAI's Organizational Member companies — provides. While the coronavirus is still very much a developing situation, hospitality marketing professionals should be focusing on how they are positioning their properties, companies, and brands — not just right now, in the midst of the crisis, but in the aftermath.

To offer some ideas, we've turned to winners in the Crisis Communication/Recovery Communications category for Public Relations in HSMAI's Adrian Awards competition. As the 10 case studies we have developed from these destinations' and properties' campaigns show, there is no such thing as a non-recoverable disaster. In the moment, your job is to communicate in a way that prioritizes the safety of your guests, your employees, and your stakeholders. And when it's over, you let them know that you're open for business — and better than ever.

About HSMAI

HSMAI is a global organization of sales, marketing, and revenue optimization professionals representing all segments of the hospitality industry. With a strong focus on education, HSMAI leads the way in identifying and communicating trends in the hospitality industry. Operating as a leading voice for both hospitality and the sales, marketing, and revenue optimization disciplines, HSMAI connects its members with customers. Founded in the United States in 1927, HSMAI is a membership organization comprising 5,000 members from 35 countries and chapters worldwide. HSMAI operates around the globe via regional boards of directors and staff. There are four regions: the Americas, Asia Pacific, Europe, and the Middle East. Each region has signature programs and services for association members. HSMAI has a Global board which is made up of delegates from each region

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