Industry Update
External Article27 April 2020

How hotels may change for the post-coronavirus era

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Check-ins and check-outs are performed virtually. Before entering the hotel, guests must have their temperatures taken by one of the two nurses stationed at the hotel's entrance. Anyone with a fever is not permitted into the hotel. Only one guest is permitted to use the elevator at a time.


Upon check-in, guests are given three separate bags for used towels, used bedding and trash. When towels and bedding need to be cleaned and when garbage needs to be removed, guests must place the bags near the room's entrance and contact housekeeping, who will then take the bags.

Guests who wish to use the hotel's gym must sign up for a specific time slot to continue social distancing practices.

Room service has been discontinued, and the hotel's restaurant, bar and complimentary coffee station have been closed indefinitely. Guests have access to pre-made boxed meals in an industrial refrigerator in the lobby.

Amenities such as minibars, excess hangers, excess linens and excess pillows have been removed from the rooms.

The rooms are deep-cleaned 24 hours after guests check out, though some hotels, such as the Hilton, require that a room stays vacant for three days after a medical worker checks out.

While these changes have been made to limit the risk of spreading the virus by professionals who work with infected patients, a majority of the hotel's new safety measures may be implemented in hotels around the world for all guests.

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