Industry Update
Press Release17 July 2020

Airbnb's Enhanced Cleaning Protocol Now Available in 50 Countries and Regions

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  • Airbnb's expert-backed Enhanced Cleaning Protocol is now available to hosts in 38 additional countries and regions.
  • Our health and safety guidance now includes information on mask-wearing and social distancing.
  • Private room hosts can now enroll their listings in the Enhanced Cleaning Protocol.

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Hosts in 38 additional countries and regions can now enroll their listings in Airbnb's Enhanced Cleaning Protocol, a comprehensive program with standardized guidelines for cleaning and sanitization for homes and educational materials to support safer travel in communities around the world. Since June, the program has been available in 12 countries and hosts are quickly adopting the new standards and offering "Enhanced Clean" listings to guests who are allowed to travel and are looking for extra cleaning assurances. Airbnb will quickly expand in the coming weeks to more places. Today, the program is available in:

  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Barbados
  • Belgium
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Cuba
  • Czech Republic
  • Denmark
  • Dominican Republic
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Panama
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Russia
  • Spain
  • Sweden
  • Switzerland
  • South Africa
  • South Korea
  • Taiwan
  • Thailand
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay

We also shared new expert-backed health and safety guidelines on mask-wearing and social distancing, which are especially important for private room hosts. Hosts- including those that share private rooms- who complete a quiz and attest to the Enhanced Cleaning Protocol receive a special highlight on their listing to let guests know they have committed to the Protocol's enhanced cleaning and sanitization routine.

Airbnb's Enhanced Cleaning Protocol was developed in coordination with former Surgeon General of the United States Vivek Murthy and informed by guidance from the US and European Centers for Disease Control and Prevention. Hosts in these countries and regions can access the Enhanced Cleaning Protocol materials in their local language through the Resource Center, including a Quick Start Guide and Cleaning Handbook with guidance on the use of personal protective equipment, how to clean every room in a home, what to sanitize, and what supplies to have on hand. In addition to cleaning guidelines, hosts need to comply with guidance from governments or health authorities in their local jurisdictions.

Governments and health authorities can continue to refer to these guidelines to help inform the reopening of communities and their tourism economies. We also remain committed to working with local governments, medical experts and other authorities to help ensure appropriate precautions are taken and support COVID-19 response efforts.

In the past month, hosts have embraced the Enhanced Cleaning Protocol to help provide a better experience for guests. Given the positive feedback and adoption of the protocol, the secondary option of creating automatic 72-hour Booking Buffers will be deactivated starting in August 2020. Hosts who still want to create and offer a set vacancy period between stays can do so manually and describe this offering in their listing descriptions.

We will continue to recommend and support hosts to adhere to Airbnb's Enhanced Cleaning Protocol, which builds on our strong historical track record of cleanliness: 94 percent of all Airbnb reviews show that guests are satisfied with cleaning, scoring it at 4 or 5 stars after their stays. By following this cleaning protocol, hosts are taking significant steps toward protecting themselves, their guests and the communities in which they live.

To learn more about the Airbnb Enhanced Clean program, visit airbnb.com/cleaning.

About Airbnb

Founded in 2008, Airbnb exists to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb's accommodation marketplace provides access to 6+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 25,000+ unique, handcrafted activities run by hosts across 1,000+ markets around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.

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