Quore Deemed Essential at Holiday Inn Detroit Northwest to Uphold Guest Experience During Pandemic
Guest satisfaction attributed to Quore execution of contactless communication, problem resolution and work order management
Franklin, Tenn. - Quore, the leading provider of workflow management and productivity tools for hotels, was determined to be an indispensable tool for the staff at the Holiday Inn Detroit Northwest while navigating the challenges brought on by the Coronavirus pandemic. Quore was temporarily suspended but quickly brought back when guest satisfaction suffered.
Travis Maschino, General Manager of the Holiday Inn Detroit Northwest, attributed the decline with the absence of Quore. The team was no longer able to contactlessly communicate with guests, whether they were sending welcome messages or resolving guests' problems, nor amongst themselves transitioning information between shifts and departments. Reverting back to documenting and tracking via notebook was more cumbersome and time consuming than anticipated, and didn't justify the minimal cost savings.
"I really wanted to make sure my staff had the tools to do the job, that our guests weren't inconvenienced and that our work orders were still able to be effectively handled," says Maschino. "I also had to make sure that we continued documentation of our room PMs and our deep cleanings because unfortunately with a pandemic, we still have to do those things."
After reinstating Quore, the Holiday Inn Detroit Northwest saw their operations and customer satisfaction return to their high standard.
"In addition to operational protocols and procedures constantly evolving, so are guest expectations," says David Fox, Quore COO. "We're proud to provide a solution that offers some sense of normalcy and consistency to hotel staff. It's humbling and inspiring that we play a role in getting our customers, like Travis and his team, through this tumultuous time."
For more information on:
How Travis Maschino leverages Quore .Contactless Communication with Quore.
About Quore
Quore is an award-winning, cloud-based hotel operations solution, supporting hotels of any size to be more efficient and improve guest experiences. Founded in 2012, Quore manages all aspects of the guest experience, including preventative maintenance, guest requests and complaints, work orders, housekeeping and workforce/shift communication. Quore's software is used by more than 5,000 hotels, including hotels from the industry's largest brands, like IHG, Marriott, Hilton and Choice. The Tennessee based company is privately owned and was named one of America's Best Startup Employers by Forbes.
Katie Adgent
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