Industry Update
Supplier News28 July 2021

Chexology Gains Momentum with Product Innovation, Strategic Partnerships and Growth Across the Hospitality Industry

Chexology Fuels Success for Hotels Looking to Elevate the Guest Experience, Implement more Eco-Friendly Practices and Automate the Luggage Check-In Process

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Chexology

NEW YORKChexology, a groundbreaking technology that automates transactions involving the exchange of items for a claim ticket, such as luggage storage, coat check, personal items and more, today announced it's entering the second half of 2021 with strong momentum after achieving several key milestones, including new clients, expanded partnerships and strategic product enhancements.

"Although 2020 was a challenging year, we decided not to lay-off employees, but to spend the time working closely with our customers and the broader hospitality industry to better understand the needs and challenges they would face post-pandemic,” said Derek Pacqué, Chexology’s founder and CEO. “We used that understanding to deliver new products, enhance app functionality and accelerate our sales strategy.”


Chexology in action from Chexology on Vimeo.

Product Expansion

In the face of COVID, Chexology stayed hyper-focused on new product development. To better meet the needs of the industry for safety and social distancing, Chexology launched a new contactless luggage app that allows bell staff to quickly associate guest reservations to belongings without writing on paper, saving guests and staff time. Guests continue on their way while the bellman scans reusable tags to capture pictures of the belongings for secure, contactless luggage storage. Once complete, the guest receives a branded and personalized text confirmation with their claim number serving as their digital claim ticket.

Knowing the hospitality industry faces some unique challenges, Chexology also created an app that checks guests' packages no matter how it’s delivered - courier, FedEx, UPS or general mail. If anyone ever had a parcel sent to a hotel, they know it’s difficult to retrieve. It’s often stored in a remote location and requires pickup at times that are inconvenient to guests. To wait for package delivery in their room, can lead to long wait times, frustrating guests and eroding the property's reputation.

Chexology also upgraded and integrated new capabilities into the Chexology app, including:

  • Display guest reservation information through hotel operations software integration with search data displayed within the timeframe of arrival and departure
  • Multi-tagging and the ability to specify how many items each tag represents
  • SMS message format and customization options
  • Redesigned customer receipt screen
  • More easily tappable buttons for both iPhone and iPad

Additional features provide users with the ability to add and edit names, rooms and notes, including new items on an existing profile and edit the storage location of an existing item.

On the backend, enhanced reporting options offer customers deeper analytics and actionable insights to help develop more efficient and effective strategies, leverage opportunities to enhance the guest experience and quickly understand staff performance. Managers can use the reporting to identify trends that will greatly impact the front of house service and minimize guest waiting time.

Deep Expertise, Broad Experience

Chexology continues to create a culture where employees want to work, stay and grow. Building on its already robust leadership team, Chexology appointed Lindsey Ashburn as head of product and Rachel Bryant as head of marketing. With 12 full-time employees, Chexology is well supported to rapidly expand its product, sales and channel footprint while balancing customer growth.

Highly Visible Partnerships and Integrations

In spring 2021, Chexology announced its integration with ALICE, the leading hospitality operations and hotel management platform. The integration enables hotel employees to link checked items with a guest’s hotel reservation, eliminating the need for a single-use paper ticket and ensuring that items are logged correctly and connected with guest profiles.

The ALICE and Chexology integration digitizes and improves the hotel guest experience and streamlines the work done by front of house hotel employees. Together, the two companies provide a contactless and enhanced guest-centric experience, making the check-in process seamless.

The Circa Resort & Casino, a popular 512-room hotel in Las Vegas, was the first to go live with the integration.

Expansion of its Worldwide Footprint

Throughout 2021, Chexology continues to expand its presence. With over 200 accounts spanning across hospitality, entertainment, museums, conventions, casinos, etc. Chexology now reaches 23 cities in four countries across three continents. Chexology has also generated remarkable interest from prominent nightclubs, stadiums and concert venues.

Tremendous Growth

2021 is shaping up to be a record-breaking year for Chexology. The company continues to drive revenue growth and strong business momentum, exceeding investor expectations. In six short months, Chexology has experienced a 20% increase in transactions from hotels to July 2020.

Setting an Eco-Friendly Path

Chexology is on a mission to eliminate paper claim tickets. To date, Chexology estimates it has eliminated nearly 5 million single-use paper tickets.

“Chexology is dedicated to eliminating the paper claim ticket - not simply because it’s inefficient, untrustworthy and outdated - but because we believe that we all have a responsibility to leave our planet better than we found it,” said Pacqué. “We are committed to sustainability and providing eco-friendly solutions for our customers.”

Throughout 2021, Chexology is partnering with One Tree Planted to plant one tree for every new customer. The trees planted as part of this initiative will support the U.N.’s Sustainable Development Goals.

To learn more about Chexology, visit www.chexology.com or @chexology. 

About Chexology

Chexology (builders of CoatChex), the Shark Tank-featured company that digitally transformed the coat checking industry, uses groundbreaking technology to automate any transaction that involves the exchange of items for a claim ticket, such as luggage storage, coat check, rentals, personal items and more. The company eliminates millions of single-use paper claim tickets each year. Using a text-based application that modernizes checkrooms, Chexology delivers an unprecedented guest experience and provides data-driven insights to optimize hospitality management. Chexology"s clients include Barclays Center, Circa Casino and Resort, House of Blues Boston, ICC Sydney, Javits Center, Live Nation, MoMA, among others. For more information about Chexology, visit www.chexology.com or follow @chexology on LinkedIn.

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Jake Kirsch
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