Hapimag and ReviewPro Partner to Create “Magic Moments” for Guests
Hapimag has chosen ReviewPro to improve the stay experience and create “magic moments” for its guests.
Hapimag, one of the leading European Holiday apartment sharing companies has chosen ReviewPro, leaders in guest experience feedback management, to improve the stay experience and create “magic moments” for its guests. Hapimag will do this by leveraging the insights provided by the ReviewPro solutions to make data-driven operational and service improvements.
ReviewPro provides a fully integrated platform that allows Hapimag to view guest feedback from both online reviews and guest surveys in one place, highlighting the departments, concepts, or categories that are most affecting the stay experience. This insight allows Hapimag to gain better understanding into the guest experience and make changes where needed, thus improving online reputation, increasing bookings, and boosting revenue.
“Even though our world is becoming more and more digital, the impact of the analogue experience of hospitality will remain at the top of the list when it comes to satisfaction,” said Hassan Kadbi, CEO of Hapimag. “ReviewPro helps us to react to guest feedback more efficiently and effectively thereby contributing to the satisfaction of our guests. It is about time for our industry to start asking guests if they are happy while they are living the experience and not when they get back home, as this is the way to ensure that this precious time of our holiday makers is unforgettable.”
After evaluating numerous providers, Hapimag selected ReviewPro for the following functionalities:
- Ability to view guest feedback data from reviews and surveys in one place, enabling a holistic guest feedback management strategy.
- The in-stay survey feature allows problems to be addressed at an early stage and offers the information needed to create very individual “magic moments” for guests.
- Facilitates responding to guest feedback directly from the platform, allowing for a faster and more personalized management response strategy.
- Guest feedback is translated from different languages directly within the ReviewPro tool, allowing visibility and flexibility for international staff.
- Segmented views are filtered and saved according to individual criteria so that the right information can be efficiently kept track of by the right person or department.
- The platform enables Hapimag to track and benchmark its local or regional competitors, as well as other Hapimag resorts.
“We are very pleased to support Hapimag to make data-driven operational decisions that will help improve the guest experience and ultimately increase its revenue,” said Michael Kessler, CEO of ReviewPro. “Capabilities like in-stay surveys are especially important for apartment brands because it ensures guests have a way to communicate their needs, ensuring issues are dealt with well before check-out. We look forward to being a part of Hapimag’s growth and success and we hope that there is more that ReviewPro can offer them in the future such as creating remarkable guest experiences with Guest Experience Automation.”
About Hapimag
We are a holiday apartment sharing community. We jointly own 56 holiday resorts with over 5000 holiday apartments in 15 countries – by the sea, in the mountains, and in cities. Why? Because we want to go on holiday in a relaxed and mindful way. More on www.hapimag.com.
+41 41 767 82 02
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About ReviewPro
ReviewPro is the world leader of Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175+ OTAs and review sites in 45+ languages. The company’s cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation™ product to automate guest experience management for hotels. These tools and processes enable clients to prioritize operational and service improvements to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue. For more information go to www.reviewpro.com
