The hotel industry has come through a particularly challenging time as it navigates its way through a global pandemic. Times are much better now but some challenges still lie ahead such as the engagement and hiring of front-line employees, the adoption and implementation of new technologies, and a guest that is different than before.

Tim Sullivan has been at the head of Cendyn since June 2020 but his familiarity with the hotel industry and its accompanying technology is decades in the making. As the company continues to grow organically, and through acquisition, innovation and focus will be a key elements of its success. Alan Young of Puzzle Partner poses several questions to Tim about his vision of the future. What will the hotel industry look like in the next few years? What can hoteliers expect from new and constantly evolving guest expectations? What will Cendyn look like in the future?

Tim has an extremely engaging personality and for those who may not know him, or his vast experience in the hotel technology industry, take a few minutes to listen to an industry visionary.

About Cendyn

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing, and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. To find out more, visit