Turneo Launches Neo: The AI Agent Platform Built Exclusively for Hotels
Built on thousands of real guest conversations and fully integrated with hotel systems, Neo handles the complexity of the hospitality industry better than any other AI solution.
Turneo, the leading hospitality technology platform, today announced the launch of Neo (neo.turneo.com), an AI agent platform built specifically for hotels. With AI transforming a number of industries, hospitality is still seen as being left behind. Current solutions can’t handle the real-world complexity of hotels, leading to guest frustration and operational issues.
Neo was built with this in mind: trained on thousands of real hotel guest conversations, it is also fully integrated into the core hotel systems for booking rooms, experiences, restaurants, spa, etc. Additionally, it is pre-configured to handle tasks for which hotels typically need concierges, sales agents and call centers. This means that with Neo, hotels can launch their AI Concierge in days, without any technical staff involvement.
Source: Turneo Ltd
AI has completely changed how guests browse and book travel. Guests expect instant and detailed responses to their queries, whether pre-stay or during their visit. If hotels aren't fast and efficient in their communication, guests will simply turn to ChatGPT directly and then book through OTAs or other platforms, cutting hotels out of the relationship entirely. Matija Marijan, CEO of Turneo
Neo leverages leading AI technology to provide hotels with instant response capabilities while maintaining complete control over guest interactions, be it via web chat, email or WhatsApp. The platform is purpose-built for the hospitality industry, understanding the unique needs, workflows, and guest expectations that hotels face daily.
With Neo, we're solving a fundamental problem: hotels are losing control of the guest relationship due to slow response times. Guests want immediate answers, and if they don't get them from the hotel directly, they'll find them elsewhere - often leading to bookings on third-party platforms. Neo puts hotels back in the driver’s seat - with zero hallucinations, enterprise-grade security, and smart handoffs to staff, ensuring every interaction boosts guest satisfaction and upsells. Fran Kauzlaric, Turneo co-founder and Chief Commercial Officer
The platform offers hotels unprecedented flexibility and control. Properties can choose which AI skills to activate based on their specific needs and can seamlessly integrate Neo with their existing hotel management systems. This ensures that while guests receive instant, intelligent responses, hotels maintain oversight and can customise the experience to match their brand and service standards.
For guests, Neo delivers the immediate gratification they've come to expect in the digital age - instant, accurate responses to their questions about amenities, local attractions, booking modifications, and more. For hotels, it represents a critical competitive advantage in an industry where speed and efficiency increasingly determine guest satisfaction and booking decisions.
Source: Turneo Ltd
Neo handles over 80% of common hotel requests out-of-the-box, supports 95+ languages, maintains unified guest conversations across channels, and deploys in just one day without technical expertise - transforming operations for luxury and independent hotels worldwide.
With Neo, hotels finally have an AI concierge that sounds like their brand, learns from every interaction, and drives revenue through verified recommendations and efficient routing to the right teams, added Matija Marijan, CEO at Turneo. It's not a generic chatbot; it's purpose-built AI agent for hospitality by experts who live hotel operations daily.
The launch of Neo continues Turneo's mission to equip hotels with innovative technology solutions that enhance the guest experience while strengthening the direct relationship between properties and their guests.
About Turneo
Turneo is the world's leading hospitality platform that enables innovative hotels and resorts to offer incredible in-destination experiences to their guests. It was founded in 2022 by Matija Marijan, previously Senior Director of Strategy at Expedia, and Fran Kauzlaric, previously Innovation Lead at Brussels Airport.
