The One Question Too Few Leaders Ask Any More...
The CNN photo shows the New York City of Mayor Koch in the late 1970s. The city was on the verge of bankruptcy, Times Square and adjacent areas were considered generally unsafe and crime was visible to both visitors and residents. One can see the graffiti in the subway that Mayor Koch is writing, yet this picture symbolize to me that cleared difference one person can make when they listen.
As an educator, seminar leader and author in both academic and corporate settings, I have had the opportunity to see many leaders and managers as they work to bring their organization forward. There are 1000s of books and strategies and
some of them work with regularity, while others are flashes in the pan of self promotion.
The one question too few leaders ask any more... is one that Ed Koch asked literally every day of every person he interacted with. "How am I doing?" He acceopted compliments and complaints openly and tried to make a difference. He is one of many who helped NYC turn itself around financially and with internal pride and commitment.
When was the last time you heard other politicians or leaders dare ask that question openly?
The funeral is over and speeches are history. I never met Koch and do not hold his record as a shining example of perfection, as he himself admitted to things he might have or should have handled differently.
What I respect is his openess and his question. "How am I doing?"
There are many tributes available online and elsewhere. Here is a short one that seemed apppropriate: http://youtu.be/IG6BMC1KRrU
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com , which offers hotel expert witness services and hospitality consulting.
KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year"s writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.
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Dr. John Hogan, Certified Hospitality Educator (CHE), certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS)
John Hogan, CHA CHMS CHE CHO