Hospitality Management: What COVID-19 is teaching us about what needs to be taught
By Demian Hodari, Associate Professor of Strategic Management at the Ecole Hôtelière Lausanne (EHL)
Introduction - Demian Hodari
COVID-19’s impact on the hospitality industry has been well documented, with each statistic more shocking than the last, and with figures regularly updated as the situation has progressively worsened. The hospitality industry and its firms have, however, found some ways to minimize the impacts and to prepare for the short-term reopening of their sectors (i.e., new hygiene standards in hotels, new physical distancing policies in restaurants, new seating policies on airlines). While these measures are understandable and most likely necessary for the immediate situation, and though some may persist well into the future, the longer-term implications on the industry, its firms and their people, including its future leaders and managers, are less clearly understood.
This is an important point for several reasons. First, current managers must begin to adapt their strategies, operations and finances to the “next normal” as proactive decision-making can often determine the next cycle’s leaders, survivors and casualties. Second, substantial investments in short-term solutions can be costly and unwarranted if they do not address systemic challenges that may persist over the long term. Third, the industry’s next generation of managers and leaders need to be educated and trained for the world and industry they will enter, which will likely be far different from the landscape on which their current academic courses have traditionally been based.
In order to address these issues, a team of EHL research professors have collaborated on a series of short articles which examine how COVID 19’s impact on the industry’s firms can and should be addressed in the following set of hospitality management education disciplines: Organizational Behavior, Foodservice and Revenue Management at the operational level; Strategic Management (of large and small firms), Innovation and Marketing at the strategic level; and Sustainability and Economics at the macro level. Given the unique nature of each of these disciplines, each is addressed by a single expert member (or former member) of the EHL research faculty. Each author was asked to answer the following question:
Due to the impact of COVID-19 on the hospitality industry, what specific topic in your field (i.e., courses) should be
- further emphasized
- newly incorporated
Please join us on this journey through nine articles which explore this question, and its answers, according to the respective faculty member. At the end I then draw synthesize the independent findings into an overall conclusion which draws three overall findings about the implications not only for hospitality management education in the 2020s, but also for more immediate practical recommendations for managers and their firms.
In this series:
- Series article #1/9
Organizational Behavior: Thriving in a virtual workplace (Steffen Raub) (published 7 June 2021)
- Series article #2/9
Foodservice Management: Designing solutions through diversified perspectives (Marc Stierand) (published 8 June 2021)
- Series article #3/9
Revenue Management: From demand management to revenue generation (Cindy Heo) (published 9 June 2021)
- Series article #4/9
Strategic Management: Extending Our Thinking On Ecosystems And Business Models (Nicole Rosenkranz) (published 10 June 2021)
- Series article #5/9
SMEs: Business Dynamics In The Food And Beverage Industry (Margarita Cruz) (published 11 June 2021)
- Series article #6/9
Innovation: Embracing Complexity And Contradictions (Frédéric Delley) (published 14 June 2021)
- Series article #7/9
Marketing: From Brand Multiplicity To Brand Authenticity (Elisa Chan) (published 15 June 2021)
- Series article #8/9
Sustainability: Responding to adversity through cultural intelligence and sustainable marketing (Peter Varga) (published 16 June 2021)
- Series article #9/9
Macroeconomics: A greater focus on past principles (Giuliano Bianchi) (published 17 June 2021)
- Series Synthesis: The COVID-19 crisis is reframing our understanding of what matters (Demian Hodari) (published 18 June 2021)
- Hsu, C., Xiao, H., & Chen, N. (2017). Hospitality and tourism education research from 2005-2014. International Journal of Contemporary Hospitality Management, 29(1), 141-160.
- Khan, M.A. (2019). A systematic assessment of gaps between academic research and industry participation in hospitality management discipline. International Journal of Hospitality Management, 82, 82-90.
- Morrison, A. & O’Gorman, K. (2008). Hospitality studies and hospitality management: A symbiotic relationship. International Journal of Hospitality Management, 27(2), 214-221.