Should Hotel Elevators Connect to their PBX Systems? — Photo by Kings III Emergency Communications
Kings III Emergency Elevator Phoned — Photo by Kings III Emergency Communications

While PBX systems utilizing VoIP networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to risk/liability reduction. Consider these shortcomings:

Power outages: Elevator code requires a 4-hour battery backup. With VoIP, no power to the router means there is no connection to the internet.

Inconsistent dual-tone multifrequency (DTMF): This makes communication difficult, especially when trying to retrieve information from or calling back into a specific device (also code-required).

Liability risks: Best practices suggest digitally recording and automatically storing all emergency calls, date/time stamped, so they’re available for event verification, reporting, and potential litigation. Doing so on a PBX system would infringe on guests’ rights to privacy.

So, what’s the solution?

Our emergency experts recommend Cellular LTE. A cellular elevator phone solution provides stability and reliability, helping to keep your hotels safe and skips having to make existing hotel PBX system compliant with elevator emergency communications codes. Kings III’s turnkey solution includes the dial tone, equipment, and dedicated monitoring, all consolidated within one vendor, helping to reduce risk/liability and avoid unforeseen maintenance costs. Learn more about us.

Raphael Nuñez
Business Development Manager
972 670 0167
Kings III Emergency Communications