Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Achieve the ultimate guest satisfaction with fast, personalized service.
Enable your housekeeping department to be in constant communication so they can clean and sanitize more efficiently. Mobile functionality for managers, supervisors and room attendants allows users to send and receive requests from each department, hotel-wide, wherever you are.
Keep your hotel looking its best and operating smoothly while guaranteeing guests" safety. Track and maintain assets to streamline the preventative maintenance process, extending the life of valuable equipment and reducing capital expenditures.
Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure both guest and internal team requests are met consistently and on time. From requests for additional amenities (like extra shampoo) to a room change to a room attendant alerting maintenance of a leaky showerhead, all requests can easily be tracked and fulfilled, without any need for radios, paper, pens, or physical contact.
Hotel operations can be complex. ALICE makes it simple. Improve your guest experience, boost guest satisfaction, and achieve operational excellence by connecting your departments in one, easy-to-use platform.