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ALICE Guest Services

ALICE Guest Services
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Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Achieve the ultimate guest satisfaction with fast, personalized service.

Related News

ALICE Launches New eBook as Resource to Hotels with Lean Staff

10 June 2021 — ALICE, the hospitality industry’s leading operations technology company, has launched a new eBook for hoteliers: The A Team: A look at how ALICE’s Success Team Advocates, Accelerates, Augments, and Amplifies with Amazing Advice and Acumen.
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ALICE Wins Multiple HotelTechAwards in 2021

13 January 2021 — ALICE is excited to announce its success in the 2021 HotelTechAwards, taking top honors in several categories. The hotel operations platform was named one of the Top 10 People's Choice and the Best Concierge Software by Hotel Tech Report. ALICE is also #4 on the list of Top Ten Best Places to Work in Hotel Tech for the fourth year in a row.
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ALICE Announced as the Hotel Operations Technology Provider for Curator Hotel & Resort Collection

25 November 2020 — ALICE, a leading hospitality operations and management platform, is pleased to announce that it is the preferred operations technology provider for Curator Hotel & Resort Collection, a hand-selected collection of small brands and independent lifestyle hotels and resorts worldwide.
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Other Products

ALICE Guest Messaging

Send direct messages, automated messages, or hotel-wide push notifications to hotel guests, giving you multiple options for real-time contactless communication - on your guests terms. Use Guest Messaging to reassure guests that everything reasonable has been done to ensure a safe and enjoyable stay.

ALICE Housekeeping

Enable your housekeeping department to be in constant communication so they can clean and sanitize more efficiently. Mobile functionality for managers, supervisors and room attendants allows users to send and receive requests from each department, hotel-wide, wherever you are.

ALICE Preventative Maintenance

Keep your hotel looking its best and operating smoothly while guaranteeing guests" safety. Track and maintain assets to streamline the preventative maintenance process, extending the life of valuable equipment and reducing capital expenditures.

ALICE Service Delivery

Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure both guest and internal team requests are met consistently and on time. From requests for additional amenities (like extra shampoo) to a room change to a room attendant alerting maintenance of a leaky showerhead, all requests can easily be tracked and fulfilled, without any need for radios, paper, pens, or physical contact.

ALICE Suite

Hotel operations can be complex. ALICE makes it simple. Improve your guest experience, boost guest satisfaction, and achieve operational excellence by connecting your departments in one, easy-to-use platform.

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